Hospitality Representative
3 weeks ago
We are seeking a highly motivated and customer-focused Guest Services Representative to join our dynamic team at USC Hospitality. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring a warm and welcoming experience for our guests.
Key Responsibilities- Provide exceptional customer service to faculty, staff, students, and guests, meeting and greeting guests, and providing necessary information.
- Maintain the cleanliness of facilities, equipment, and service wear.
- Assist in set-up and break-down of dining rooms, serving areas, buffets, coffee stations, and product displays.
- Stock and maintain all supplies, food items, and utensils.
- Provide basic hot and cold food and beverage preparation service.
- Serve food and beverages to customers.
- Assemble and package food and beverage products.
- Interpret and execute directions and requests on Banquet Event Order forms.
- Provide basic audio-visual service and support.
- Open and close facilities as required.
- Assist in kitchen sanitation program, complying with standard food handling and sanitation procedures.
- Adhere to department service standards and to all health, safety, and university rules and regulations.
- Attend and participate in meetings as required.
- Report to station, ready to work at the time work assignment is scheduled to begin.
- Minimum Education: High School degree not required.
- Minimum Experience: 0 – 6 months.
- Minimum Expertise:
- Demonstrated customer service experience.
- Experience working in a fast-paced environment.
- Ability to communicate effectively in English.
- Ability to lift up to 50 lbs.
- Preferred Education: High School Diploma.
- Preferred Experience: 1 year in high-volume fast food restaurant, hotel, or other food service operation.
We pride ourselves in creating the best USC experience, and that begins with our employees. We offer a wide variety of benefits and programs that support our staff and their families. As an equal opportunity employer, USC values and promotes diversity, equity, and inclusion in the workplace.
The hourly rate for this position is $18.84. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.
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