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Food Service Sales Specialist

2 months ago


Chicago, Illinois, United States Eataly Full time

Quick Service Retail Sales Associate

Department: QSR General

Job Title: SALES ASSOCIATE

Department: QUICK SERVICE RETAIL

FLSA Status: Non-Exempt

Job Purpose:

The Quick Service Retail (QSR) Sales Associate serves as a representative of Eataly, dedicated to fostering and sustaining high-quality experiences for every guest. As an ambassador, the QSR Sales Associate is expected to actively engage with patrons, ensuring each customer feels valued and appreciated.

This role involves delivering outstanding customer service, greeting each visitor warmly, and assisting them with product inquiries and recommendations across various QSR counters. The ideal candidate will possess a passion for learning about products and will participate in training sessions to enhance their knowledge.

Key responsibilities include serving a variety of offerings such as gelato, pastries, and coffee, as well as preparing crepes. The associate will handle food preparation tasks, including weighing, labeling, and packaging items. To maintain a clean and safe environment, the QSR Sales Associate will ensure food is displayed and stored at proper temperatures according to health standards, while also keeping workstations clean and organized.

Cashiering duties will be part of the role, requiring the operation of a POS system and accuracy in cash handling.

The QSR Sales Associate is expected to comply with all company policies, procedures, and quality standards.

Essential Job Functions (Duties & Responsibilities):

  1. Create a welcoming atmosphere for customers.
  2. Maintain stock levels at counters and display refrigerators accurately and efficiently.
  3. Ensure all display foods are presented attractively and meet quality standards.
  4. Serve or package food in a neat and appealing manner, adhering to safety protocols.
  5. Thoroughly clean equipment as needed.
  6. Maintain cleanliness of the work area, including floors, before leaving.
  7. Notify management promptly regarding low food quantities or supplies.
  8. Operate cash registers accurately, ensuring correct cash handling.
  9. Monitor inventory levels and communicate restocking needs to relevant departments.

Minimum Qualifications:

  • Strong communication skills.
  • Ability to engage effectively with customers.
  • Sense of urgency in task completion.
  • Previous experience with cash register operations is preferred.
  • Familiarity with Italian products and cuisine is a plus.

Training/Registration/Licensure/Education:

High school diploma or equivalent is preferred.

Physical Effort:

This position requires standing, bending, and mobility for extended periods. The ability to lift items weighing up to 50 pounds is necessary.

Mental Effort:

Effective communication with guests and team members is essential, along with the ability to multitask in a fast-paced environment.

Tools or Equipment Used:

Scale, packaging materials, knife, espresso machine, crepe maker.

Reporting Relationships:

Reports to the QSR General Manager.

Authority:

Customer Service; Deliverables.

Autonomy:

Moderate.