Retail Operations Supervisor
2 weeks ago
Join Our Team as a Retail Operations Supervisor
Location: Riverview, FL
Company: Goodyear Dunlop Tires Germany GmbH
About Us: Goodyear is a leading global tire and auto service provider, operating over 580 centers across the nation. We pride ourselves on fostering a dynamic and engaging work environment, complemented by competitive compensation and a comprehensive benefits package, including medical plans, 401(k), certification reimbursement, and paid time off.
Position Overview: As a Retail Operations Supervisor, you will gain invaluable experience in our Auto Service centers, where you will build meaningful relationships while delivering exceptional service. You will play a crucial role in managing store operations, including scheduling staff, overseeing appointments, and tracking profitability metrics.
Key Responsibilities:
- Drive sales performance through effective guest engagement and service offerings.
- Establish and maintain guest relationships to ensure satisfaction, acting as the key point of contact between technicians and customers.
- Oversee the service department's daily operations as required.
- Contribute to the training and development of service department staff.
- Communicate all warranties, promotions, and advertisements clearly to guests.
- Utilize provided tools to offer recommendations based on manufacturer guidelines.
- Ensure a clean and safe environment for both staff and guests.
- Perform various manual tasks, including lifting and moving tires and wheels, while adhering to safety protocols.
Qualifications:
- Minimum of 2 years of retail experience.
- Valid driver's license.
- Must be at least 18 years old.
- Legal authorization to work in the U.S. without company sponsorship.
Preferred Attributes:
- Strong work ethic and self-motivation to achieve results.
- Dependable and responsible with a commitment to teamwork.
- Ability to analyze information, identify issues, and make informed decisions.
- Proficient in following established procedures and guidelines.
- Willingness to work flexible hours, including weekends and holidays.
About Goodyear: As one of the world's largest tire manufacturers, Goodyear employs approximately 62,000 individuals and operates in 21 countries. Our innovation centers in Akron, Ohio, and Colmar-Berg, Luxembourg, are dedicated to developing cutting-edge products and services that set industry standards.
Equal Opportunity Employer: Goodyear is committed to providing equal employment opportunities to all qualified applicants, regardless of race, color, religion, national origin, sex, age, disability, or any other characteristic protected by law.
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