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Retail Operations Supervisor

2 months ago


Goodyear, Arizona, United States Loris Full time

The position of a Retail Operations Supervisor encompasses much more than mere sales. At Lori's, you will create a welcoming environment filled with joy and support during critical moments for our customers. Your role will involve offering products and services that inspire, nurture, and provide comfort. As a Retail Operations Supervisor in our gift shop, you will be tasked with delivering outstanding customer service and engaging genuinely to craft an exceptional experience for our guests.

KEY RESPONSIBILITIES:

Retail Operations Supervisors have a significant impact daily. Under the guidance of the Store Manager or District Manager, you will ensure that merchandising standards are upheld and that sales momentum is consistently enhanced. We expect you to also:

  • Welcome customers warmly and attentively address their needs.
  • Maintain adequate inventory levels on the sales floor and communicate restocking needs to management.
  • Promote merchandise by adhering to advertising, promotional, and display strategies.
  • Develop efficient daily operational procedures with diligence.
  • Implement and communicate Lori's Gifts protocols effectively.
  • Process cash and credit transactions using a point-of-sale (POS) system.
  • Schedule and train team members on guest service standards.
  • Independently manage store opening and closing procedures.
  • Perform additional tasks as required.
This list of responsibilities is not exhaustive and may not encompass all functions for ADA purposes.

QUALIFICATIONS:

  • High School diploma or GED;
  • A minimum of one year of experience in retail, hospitality, or customer service, or related fields will also be considered.
  • Experience in customer service delivery and some management exposure.
  • Flexibility to work varied hours, including evenings, weekends, and holidays as necessary.
ABOUT US:

We are at the core of the hospital experience. Our guests visit our store locations for various reasons while supporting loved ones in the hospital or during breaks at work. Lori's Gifts has been a distinctive retailer serving over 300 hospitals nationwide for more than 40 years. Our growth is attributed to our compassionate team members who maintain strong relationships within the communities we serve. We are continuously enhancing our protocols to ensure a safe environment for both our employees and guests.

BENEFITS:
  • Health Insurance and prescription coverage
  • Legal Assistance Program
  • Commuter Benefits
  • Paid Time Off
  • Generous Employee Discounts
EQUAL EMPLOYMENT OPPORTUNITY:

We are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We take pride in being an equal opportunity workplace.