Sales & Marketing Coordinator

3 weeks ago

Nashville, Tennessee, United States Aimbridge Hospitality Full time
Job Summary

As a Sales & Marketing Coordinator at Aimbridge Hospitality, you will play a vital role in assisting the Director of Sales and Sales Managers in achieving customer satisfaction. Your primary responsibilities will include performing clerical and administrative duties related to guest and hotel communications, as well as light selling duties to small groups and functions.

Responsibilities
  • Assist in obtaining customer satisfaction by performing clerical and administrative duties.
  • Perform light selling duties to small groups and functions.
  • Oversee all aspects of marketing, including advertising, website management, agency management, and collateral production.
  • Maintain sales files in an organized fashion and as per specified standards.
  • Answer phones, qualify incoming inquiry calls, and ensure all inquiries are dealt with accurately, timely, and in a professional manner.
  • Typing sales contracts, BEOs, correspondence, reports, forms, direct mail pieces, etc., as needed by the sales team.
  • Maintain lead log and lead statistics to be used for strategic outbound sales.
  • Maintain sales system (i.e., Delphi SalesPro, etc.) documents and ensure consistent, accurate, and working properly.
  • Assist managers on creative projects, including proposals, direct mail pieces, invitations, special events, etc.
  • Maintain timely and effective paper flow and communication within the department and to other departments.
  • Quotes prices for meeting inquiries and works with respective Sales leadership at the property to handle small groups of less than 10 rooms and small meetings of less than 10 people.
  • Works with Sales leadership to detail upcoming functions as needed, obtain guarantees, confirm arrangements, etc.
  • Distribute BEOs, Changes Rooming Lists, Signed Contracts, Revisions, etc., to appropriate departments as it relates to meeting and groups.
  • Assists guests and clients with small changes requests, etc., and completes needed paperwork for Manager.
  • Conducts site inspections for the department as needed.
  • Enters group pickup in sales pro daily and enters preferred production in sales pro monthly.
  • Maintains constant paper flow of thank you letters for groups/functions and distributes accordingly to departments and maintain in files.
  • Monitors/Orders office supplies and sales collateral to ensure we are properly stocked at all times with full packets collateral supplies and promotional items.
  • Calls clients for guarantee numbers for functions 72 hours prior, creates/closes house accounts, and complete AV order.
  • Organizes in-house deliveries, amenities, welcome letters, transportation schedules, etc., as needed.
  • Attends Sales Meetings and takes minutes, types, and distributes accordingly.
  • Other items as they relate to the Sales and Marketing effort of the hotel as well as any other items as needed by entire management staff.
Requirements
  • High School diploma or equivalent is required with College coursework in a related field preferred.
  • Experience in a hotel or a related field is also preferred.
  • Ability to type 55 wpm.
  • Proficient with Microsoft operating Systems OnQ and Sales Pro Enterprise.
  • Must be able to convey information and ideas clearly.
  • Must be able to evaluate and select among alternative courses of action quickly and accurately.
  • Must work well in stressful, high-pressure situations.
  • Must maintain composure and objectivity under pressure.
  • Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
  • Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust, or modify to meet the constraints of the particular need.
  • Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by coworkers and guests.
  • Must be able to work with and understand financial information and data and basic arithmetic functions.
About Aimbridge Hospitality

Aimbridge Hospitality is the global leader in third-party hotel management, with a growing portfolio representing over 1,550 hotels in all 50 states and 22 countries. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best.

Benefits
  • After an initial waiting period, those hired into full-time positions are eligible for a competitive benefits package that includes medical, dental, and vision coverage, short-term and long-term disability income, term life and AD&D insurance, paid time off, employee assistance program, and 401k retirement plan.

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