PhD Researcher in AI Innovations

2 weeks ago

Santa Clara, California, United States ServiceNow Full time
Company Overview

At ServiceNow, we harness technology to create a seamless world for everyone, driven by our dedicated team. Our rapid pace reflects the urgency of our global community, and our innovative spirit sets us apart in delivering exceptional solutions for our clients. By joining ServiceNow, you become part of a dynamic group of innovators who are curious and committed to excellence. We believe that your most impactful work emerges when you thrive personally and professionally, and we strive to foster an environment that supports your unique contributions. Together, we aspire to achieve remarkable goals, making our collective dreams a reality. The future is bright, and it begins with your involvement.

With a client base exceeding 7,700, we proudly serve around 85% of the Fortune 500 and are honored to be recognized among FORTUNE's 100 Best Companies to Work For and as one of the World's Most Admired Companies.

Discover more about our culture and hear firsthand from our employees on the Life at Now blog.

If you feel you may not meet every qualification listed but are genuinely excited about the opportunity, we encourage you to apply. At ServiceNow, we are dedicated to fostering an inclusive atmosphere where all perspectives are valued and respected. We welcome candidates from diverse backgrounds, even those whose experiences may not align with traditional paths for this role. We believe that skills and experiences are transferable, and a passion for innovation makes for outstanding candidates.

Role Overview

The Advanced Technology Group (ATG) at ServiceNow is a client-centric innovation team focused on developing intelligent software and exceptional user experiences through the application of both established and cutting-edge technologies. Our team comprises researchers, applied scientists, engineers, and product managers, united by a dual mission: to enhance our AI platform and collaborate with teams to create AI-driven products and comprehensive work experiences. We engage in foundational research, experimentation, and risk mitigation of AI technologies that pave the way for future work experiences.

In this role, you will significantly contribute to advancing our Large Language Models (LLMs) for Enterprise Language Generation, enhancing the NOW platform with AI capabilities that streamline our customers' daily operations. As we embark on this journey with our early-adopter clients, your expertise will be crucial in pioneering new innovations and methodologies that surpass current standards, creating next-generation models that compete at the highest level. This work will enable a wide array of solutions for our extensive network of enterprise clients globally.

Key Responsibilities:

  • Utilize your AI/ML expertise and creativity to tackle real-world challenges and datasets, applying existing methodologies while innovating new solutions that are practical and scalable.
  • Research and propose advanced techniques that can enhance current methods. Collaborate with fellow researchers and applied scientists to validate and implement these innovations, leading to significantly improved models.
  • Contribute to the design, implementation, and scaling of LLMs as a vital AI-first offering within ServiceNow's portfolio.
  • Work alongside a team of dedicated developers, research scientists, product managers, and engineers to produce high-quality research outputs.
Qualifications

To excel in this position, you should possess:

  • A current pursuit of a PhD or advanced Master's degree in Computer Science or a related field.
  • A publication record in leading conferences (e.g., NeurIPS, ICML, ICLR, CVPR, ACL, EMNLP).
  • Preferred experience in the pretraining of LLMs, though not mandatory.
  • Proficiency in instruction fine-tuning and other fine-tuning techniques is essential.
  • Familiarity with reinforcement learning is advantageous but not required.
  • Experience with various transformer architectures (e.g., auto-regressive, sequence-to-sequence).
  • A commitment to staying updated with the latest advancements and research in the field.

Expected Outcomes:

  • Publication of research findings at prestigious conferences.
  • Potential for patent applications, if applicable.
  • Development of working proof of concepts.
Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law.

At ServiceNow, we prioritize flexibility and trust in our distributed work environment. Learn more about our work personas: flexible, remote, and required-in-office.

If you require reasonable accommodations to complete any part of the application process or need alternative methods for applying, please reach out for assistance.

For positions that necessitate access to technical data subject to export control regulations, ServiceNow may need to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any necessary export licenses or approvals.

Please be aware that fraudulent job postings and scams are increasingly prevalent. Ensure you are applying through the official ServiceNow Careers site to avoid potential fraud.

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