Hotel Operations Manager

2 days ago


Winter Haven, Florida, United States LEGOLAND Parks Full time
Job Title: Hotel Team Lead

Job Summary:

The Hotel Team Lead is a key member of the Front Office team, responsible for delivering exceptional guest experiences and ensuring seamless operations. This role requires strong leadership skills, excellent communication, and a passion for providing outstanding customer service.

Main Responsibilities:

  • Lead a team of Front Desk Model Citizens to achieve exceptional guest satisfaction and operational excellence.
  • Ensure accurate and efficient guest check-in and check-out processes.
  • Provide dynamic guest service, resolving issues and concerns in a timely and professional manner.
  • Collaborate with the Front Office Manager to develop and implement new strategies and techniques to improve operational efficiency.
  • Assist with training and development of new hires and existing team members.
  • Maintain a safe and secure work environment, adhering to all health and safety protocols.
  • Participate in on-the-job training and staff performance development, including in-the-moment coaching and corrective actions.

Requirements:

  • 12 months experience in a customer-service/hospitality role, preferably in a theme park setting.
  • Effective organizational and problem-solving skills, with the ability to make quick decisions.
  • Excellent customer service skills and a passion for delivering exceptional guest experiences.
  • Ability to work as part of a team and develop others within the team structure.
  • Demonstrated leadership abilities and a willingness to take on new challenges.

What We Offer:

  • A competitive hourly rate of $16.00.
  • A dynamic and supportive work environment.
  • Opportunities for career growth and development.
  • A comprehensive benefits package.

How to Apply:

Interested candidates should submit their application, including a cover letter and resume, to [insert contact information].



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