Support Engineer for Technical Solutions

1 week ago


Detroit, Michigan, United States Dynatrace Full time
Job Overview

Company Overview:
Dynatrace is dedicated to ensuring that software operates flawlessly. Our innovative platform merges extensive observability and continuous application security with advanced AIOps, delivering insights and intelligent automation derived from data. This empowers innovators to modernize and automate cloud operations, accelerate software delivery, and guarantee exceptional digital experiences.

Role Summary:

As a Support Engineer for Technical Solutions, you will play a crucial role in our customer support and success initiatives. Your responsibilities will include diagnosing issues within our platform for Dynatrace clients, navigating various technical environments and programming languages across the digital landscape. This position offers continuous opportunities for learning new technologies and advancing your career as a true 'technologist'.

Key Responsibilities:
  • Passionate about troubleshooting
  • Experience in enterprise application support
  • Enthusiastic about technical challenges and innovative thinking
  • Creative and energetic, with a strong drive for success
  • Excellent communication and presentation abilities
  • Self-driven with a robust work ethic
  • Collaborative team player with a proactive approach
  • Eager to share knowledge with colleagues and propose product enhancements
Qualifications:

Minimum Requirements:

  • At least 1 year of relevant technical experience in supporting or developing Python-based applications
  • Bachelor's degree or equivalent technical experience or training
  • Minimum of 1 year of experience with SaaS applications and infrastructure

Preferred Qualifications:

  • Over 3 years of relevant technical experience in supporting or developing Python-based applications
  • Familiarity with software support and troubleshooting
  • Knowledge of Python frameworks (e.g., Django, Flask)
  • Experience in writing and debugging complex Python applications
  • Exposure to Java (JMX and PMI), .NET Development, or other programming languages
  • Experience with database technologies (MS SQL, Oracle, IBM DB2)
  • Familiarity with Prometheus scraping
  • Knowledge of SNMP
  • Experience in network troubleshooting
  • Relevant industry certification focused on Python (e.g., Python Certified Entry-level Programmer, Certified Professional in Python Programming)

Work Schedule:
This position operates on a hybrid schedule, requiring in-office attendance two days per week.

Compensation and Benefits:

The salary for this role ranges from $80K to $95K, depending on experience, plus comprehensive health, dental, life insurance, short-term and long-term disability, 401k, and paid time off. Total compensation may vary based on the candidate's experience, education, and location.

All information will be kept confidential in accordance with EEO guidelines.

We provide competitive compensation, company-sponsored premium benefits, medical and dental coverage, vacation/holidays, and a company-matching 401(k) plan. Dynatrace is an Equal Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, sex, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, creed, disability status, veteran status, pregnancy, genetic status, or any other characteristic protected by law.



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