Technical Support Engineer

2 months ago

Detroit, Michigan, United States Dynatrace Full time

Company Description

Dynatrace exists to make software work perfectly. Our platform combines broad and deep observability and continuous runtime application security with advanced AIOps to provide answers and intelligent automation from data. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences.

Job Description

As a Technical Support Engineer, you will be an integral part of our customer support and success. You will work on troubleshooting our platform for Dynatrace clients, working in multiple technical environments, on multiple languages, throughout the digital ecosystem. In this role you will receive continuous opportunity to learn new technology and grow as a true "technologist".

  • Troubleshooting is your passion
  • Enterprise application support experience
  • You are fascinated by technical challenges and think outside the box
  • Enjoy being creative and show a high-energy with a passion for winning
  • Strong communication and presentation skills
  • Self-motivated with a strong work ethic
  • Hands-on team player and proactive person of action
  • Passion for exchanging knowledge with other colleagues and suggesting product improvements

Qualifications

Minimum Requirements

  • 1+ years of related technical work experience supporting/developing Python based applications
  • Bachelor's degree or relevant technical related experience or training
  • Experience working with SaaS applications and infrastructure

Preferred Requirements

  • 3+ years of related technical work experience supporting/developing Python based applications
  • Experience with software support and troubleshooting
  • Knowledge of Python framework(s) (i.e. Django, Flask, etc.)
  • Experience writing and debugging complex Python applications
  • Exposure to Java (JMX and PMI), .NET Development, or other programming languages
  • Experience with database technologies (MS SQL, Oracle, IBM DB2)
  • Exposure to Prometheus scraping
  • Exposure to SNMP
  • Experience with network troubleshooting
  • Relevant industry certification with a focus on Python (ex. Python Certified Entry-level Programmer, Certified Professional in Python Programming, etc.)

This position will work in a 2- day per week Hybrid Schedule from the Detroit office.

Additional Information

Salary DOE is $80K - $95K, DOE, plus Health, Dental, Life, STD, LTD, 401k, PTO. Total compensation may vary depending on candidate experience, education and location.

Total compensation may vary depending on candidate experience, education and location.

All your information will be kept confidential according to EEO guidelines.

We offer competitive compensation, company-sponsored premium benefits, medical, dental, vacation/holidays, company matching 401(k) Plan, etc. Dynatrace is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, creed, disability status, veteran status, pregnancy, genetic status, or any other characteristic protected by law. If your disability makes it difficult for you to use this site, please contact . Dynatrace participates in E-Verify, participant information in English and Spanish. Right to work information in English and Spanish. EEO is the Law / EEO is the Law Supplement . To be considered for this position, please upload your resume/CV.


  • Technical Support Engineer

    1 week ago

    Detroit, Michigan, United States Actalent Full time

    Position Title: Technical Support EngineerPosition Overview: Become a vital member of our organization as a Technical Support Engineer, delivering exceptional technical assistance and problem-solving services. You will engage directly with clients both remotely and on-site to install, troubleshoot, and enhance equipment performance. This position entails...

  • Technical Support Engineer

    1 week ago

    Detroit, Michigan, United States Actalent Full time

    Job Title: Field Service Engineer Job Overview: As a Field Service Engineer, you will deliver exceptional technical assistance and troubleshooting solutions. Your responsibilities will encompass both remote and on-site customer interactions to install, repair, and enhance equipment performance. This position requires a methodical approach to analysis,...

  • Technical Support Engineer

    1 week ago

    Detroit, Michigan, United States Actalent Full time

    Job Title: Field Service Engineer Job Overview: As a Field Service Engineer, you will be responsible for delivering exceptional technical assistance and problem-solving services. Your role will involve engaging with clients both remotely and on-site to install, maintain, and enhance equipment functionality. This position requires a methodical approach to...

  • Support Engineer for Technical Solutions

    6 days ago

    Detroit, Michigan, United States Dynatrace Full time

    Job OverviewCompany Overview:Dynatrace is dedicated to ensuring that software operates flawlessly. Our innovative platform merges extensive observability and continuous application security with advanced AIOps, delivering insights and intelligent automation derived from data. This empowers innovators to modernize and automate cloud operations, accelerate...

  • Technical Support Specialist

    2 days ago

    Detroit, Michigan, United States Verdant Tcs Full time

    Job Description**Job Summary:**We are seeking a highly skilled and motivated Help Desk Technician to join our team at Verdant TCS. As a Help Desk Technician, you will be responsible for providing technical support to our clients, troubleshooting and resolving technical issues, and escalating complex problems to senior engineers.Key Responsibilities:Technical...

  • Aircraft Maintenance Support Technician

    5 days ago

    Detroit, Michigan, United States STS Technical Services Full time

    Ground Support Mechanic Helper Position OverviewSTS Technical Services is seeking a dedicated **Ground Support Mechanic Helper** to support our operations. This role involves collaborating with seasoned mechanics to assist in the maintenance and repair of aircraft, while upholding rigorous safety protocols and maintaining an orderly work environment.Key...

  • Aircraft Maintenance Support Technician

    5 days ago

    Detroit, Michigan, United States STS Technical Services Full time

    Ground Support Mechanic Helper Position OverviewSTS Technical Services is seeking a dependable **Ground Support Mechanic Helper** to contribute to our operations. This role involves collaborating with seasoned mechanics to assist in the maintenance and repair of aircraft, while upholding stringent safety protocols and maintaining an orderly work...

  • Aircraft Maintenance Support Technician

    5 days ago

    Detroit, Michigan, United States STS Technical Services Full time

    Ground Support Mechanic Helper OpportunitySTS Technical Services is seeking a dependable Ground Support Mechanic Helper to assist in the maintenance and repair of aircraft. This position involves collaborating with seasoned mechanics to ensure that all safety protocols are adhered to while maintaining a clean and organized workspace.Key...

  • Technical Support Consultant

    5 days ago

    Detroit, Michigan, United States Select Source International Full time

    Job OverviewPosition: Technical Support ConsultantLocation: Detroit, MIDuration: 6+ months with potential for extensionSchedule: Monday to Friday, 8 AM - 5 PM, OnsiteGeneral Summary: Under the guidance of the Supervisor and the operational leadership of the Health and Business IT Training & Support Division, the Technical Support Consultant is tasked with...

  • Manufacturing Equipment Technical Support Specialist

    6 days ago

    Detroit, Michigan, United States Volt Full time

    Job SummaryVolt is seeking a highly skilled Field Service Engineer to join our team. As a Field Service Engineer, you will be responsible for providing technical support and troubleshooting services to customers in the Detroit area.Key ResponsibilitiesTechnical Support: Analyze, troubleshoot, and restore function to CNC equipment.Commissioning: Commission...

  • Software Support Engineer

    2 days ago

    Detroit, Michigan, United States Dynatrace Full time

    Job DescriptionAbout DynatraceDynatrace is a leading provider of software intelligence solutions that help organizations deliver flawless digital experiences. Our platform combines broad and deep observability with advanced AI-powered automation to provide answers and intelligent insights from data.About the RoleWe are seeking a highly skilled Technical...

  • Customer Support Engineer

    1 week ago

    Detroit, Michigan, United States LMI Technologies Full time

    Customer Support Engineer Opportunity at LMI TechnologiesLMI Technologies, a mid-sized tech firm recognized for its cutting-edge 3D machine vision technologies, is seeking a Customer Support Engineer to enhance our team by addressing client product challenges and performing sample evaluations.Key Responsibilities:Oversee the Zendesk dashboard for incoming...

  • Technical Field Engineer

    1 week ago

    Detroit, Michigan, United States Actalent Full time

    Job Title: Field Service Engineer Job Overview: As a Field Service Engineer, you will be responsible for delivering exceptional technical assistance and problem-solving services. Your role will involve direct interaction with clients, both remotely and at their locations, to install, troubleshoot, and enhance the performance of equipment. This position...

  • CAE Engineer

    6 days ago

    Detroit, Michigan, United States CDH Detroit, Inc. Full time

    About CDH Detroit, Inc.CDH Detroit, Inc. is a subsidiary of CDH AG, a leading provider of Computer-Aided Engineering (CAE) software and related engineering services to the automotive industry.Job SummaryWe are seeking a highly skilled CAE Engineer to join our team as a Technical Account Manager. The successful candidate will play a key role in commercial and...

  • Technical Support Specialist

    5 days ago

    Detroit, Michigan, United States Stafford Gray Full time

    Job Summary:We are seeking a highly skilled and experienced Technical Support Specialist to join our team at Stafford Gray. As a Technical Support Specialist, you will be responsible for providing technical support and assistance to our clients, ensuring that their technical issues are resolved efficiently and effectively.Key Responsibilities:First Point of...

  • Technical Support Expert

    6 days ago

    Detroit, Michigan, United States System Soft Technologies Full time

    Job Summary:System Soft Technologies is seeking a highly skilled Desktop Support Specialist to join our team. As a Desktop Support Specialist, you will be responsible for providing technical support and troubleshooting services to our clients.Key Responsibilities:Provide technical support and troubleshooting services to clients via phone, email, and...

  • Technical Proposal and Pricing Engineer

    1 week ago

    Detroit, Michigan, United States RedViking Full time

    Join the Dynamic Team at RedVikingWe are seeking a talented professional to serve as a vital link between our clients, sales team, and engineering department at RedViking. In this pivotal role, you will provide expert insights on technical proposals and pricing for customized manufacturing initiatives.Key Responsibilities:Gather critical customer information...

  • Technical Support Specialist

    1 week ago

    Detroit, Michigan, United States Stout Full time

    At Stout, we are committed to delivering exceptional service in all aspects of our operations - a principle we refer to as Relentless Excellence. Our client service and workplace culture are unparalleled, rooted in our core values: Positive and Team-Oriented, Accountable, Committed, Relationship-Focused, Super-Responsive, and Excellent Communicators. If this...

  • Technical Support Specialist

    5 days ago

    Detroit, Michigan, United States Rose International Full time

    Job SummaryRose International is seeking a highly skilled Technical Support Specialist to provide timely and courteous assistance with technical issues.Key Responsibilities:Respond to incoming calls, helpdesk tickets, and remote support requests for service from district staff and students.Diagnose and resolve Level 1/1.5 support issues efficiently,...

  • Technical Support Specialist

    1 week ago

    Detroit, Michigan, United States Strategic Staffing Solutions Full time

    STRATEGIC STAFFING SOLUTIONS (S3) IS HIRING We are seeking a Technical Support Specialist for a contract role with one of our esteemed clients. Position: Technical Support Specialist Location: Remote (Candidates must be local to the area) Duration: 12+ Months Employment Type: W2 Contract Engagement Role Overview Deliver technical assistance...