Software Support Engineer
6 days ago
About Dynatrace
Dynatrace is a leading provider of software intelligence solutions that help organizations deliver flawless digital experiences. Our platform combines broad and deep observability with advanced AI-powered automation to provide answers and intelligent insights from data.
About the Role
We are seeking a highly skilled Technical Support Engineer to join our customer support and success team. As a Technical Support Engineer, you will be responsible for troubleshooting our platform for Dynatrace clients, working in multiple technical environments, on multiple languages, throughout the digital ecosystem.
Key Responsibilities
- Troubleshoot complex technical issues with our platform
- Work closely with customers to understand their technical requirements and provide solutions
- Collaborate with cross-functional teams to resolve technical issues and improve our platform
- Stay up-to-date with the latest technology trends and advancements in the field
- Develop and maintain technical documentation and knowledge base articles
Requirements
- 1+ years of related technical work experience supporting/developing Python-based applications
- Bachelor's degree or relevant technical-related experience or training
- 1+ years of experience working with SaaS applications and infrastructure
Preferred Requirements
- 3+ years of related technical work experience supporting/developing Python-based applications
- Experience with software support and troubleshooting
- Knowledge of Python frameworks (i.e. Django, Flask, etc.)
- Experience writing and debugging complex Python applications
- Exposure to Java (JMX and PMI),.NET Development, or other programming languages
- Experience with database technologies (MS SQL, Oracle, IBM DB2)
- Exposure to Prometheus scraping
- Exposure to SNMP
- Experience with network troubleshooting
- Relevant industry certification with a focus on Python
What We Offer
- Competitive salary and benefits package
- Opportunities for professional growth and development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
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