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Technical Support Agent

2 months ago

Billings, Montana, United States Spectrum Full time
Job Overview

We are seeking a highly skilled and motivated National Field Support Agent to join our team at Spectrum. As a key member of our Field Operations team, you will play a critical role in supporting our Field Technicians in resolving service issues at customer locations.

Key Responsibilities
  • Provide technical support to Field Technicians in resolving internet, video, and telephone issues for customers.
  • Use a range of computer programs and tools to troubleshoot and resolve technical issues in real-time.
  • Interface directly with customers to resolve their issues and provide exceptional customer service.
  • Work in a 24/7 call center environment with a variety of integrated functions.
  • Collaborate with a team of professionals to achieve common goals and objectives.
Requirements
  • High School Diploma or equivalent.
  • Technical skills: MS Office and computer literate.
  • Abilities: Problem-solving, critical thinking, communication, adaptability, and willingness to learn.
  • Schedule: Ability to work a variety of schedules in-office including mornings, nights, weekends, overnights, and holidays.
Preferred Qualifications
  • Experience: 2 or more years of telecommunications; call center; or high-speed data, video, or voice experience; workload or dispatch experience, customer service.
  • Education: College coursework or equivalent experience in technology.
What We Offer
  • Dynamic Growth: The growth of our industry and evolving technology powers our employees' careers as they move up or around the company.
  • Learning Culture: We invest in your learning with paid training, coaching, and an education benefit providing access to debt-free degree and certificate programs.
  • Competitive Pay: Generous starting pay plus pay increases as you advance your career, plus up to 9% of pay annual contribution to a retirement savings plan.
  • Supportive Teams: Be part of a strong community that gives you opportunities to network and grow, and wants to see you succeed.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.