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Regional Support Center Representative IV

2 months ago

Billings, Montana, United States Spectrum Full time
About the Role

We are seeking a highly skilled and motivated National Field Support Representative IV to join our Regional Support Center team at Spectrum. As a key member of our Field Operations Unit, you will play a critical role in supporting our customers and driving business growth.

Key Responsibilities
  • Provide exceptional customer support and resolve technical issues in a fast-paced call center environment
  • Manage weekly forecasts and utilize analytical skills to optimize in-house technician movement
  • Collaborate with cross-functional teams to enhance the customer experience and drive business results
  • Stay up-to-date with industry trends and developments to continuously improve processes and procedures
Requirements
  • High School Diploma or equivalent
  • Experience in cable theory, dispatching, and/or customer service
  • Strong technical skills, including MS Office and analytical abilities
  • Excellent communication and leadership skills
What We Offer
  • Competitive pay and benefits package
  • Opportunities for career growth and advancement
  • Comprehensive training and development programs
  • A dynamic and inclusive work environment