IT Support Technician

5 days ago

Billings, Montana, United States Entre Technology Services Full time
Job Summary

We are seeking a highly skilled and motivated IT Support Technician to join our team at Entre Technology Services. As a key member of our technical support team, you will be responsible for providing exceptional onsite and remote IT support to small and medium-sized businesses across Montana, Wyoming, and beyond.

Key Responsibilities
  • Provide technical support to end-users for basic computer, application, system, device, access, and hardware issues.
  • Identify, research, and resolve routine technical problems of moderate complexity.
  • Respond to requests for technical support via various channels.
  • Document, track, and monitor problems using applicable systems and tools.
  • Collaborate with other teams or departments to resolve user problems.
  • Perform password resets for users.
Requirements
  • 1-2+ years of experience in helpdesk/field-onsite technical support.
  • Experience with Microsoft technologies, including client operating systems, Office 365, OneDrive, and SharePoint.
  • Experience with Active Directory, Domain, and Group Policy Administration, and Windows network administration.
  • Ability to install, upgrade, and troubleshoot Windows 7 and Windows 10 operating systems in domain and workgroup environments.
  • Experience with wired/wireless networks and basic networking protocols, including DNS, DHCP, VPNs, WAN/LAN TCP/IP.
  • Experience with security software for virus protection, spyware, malware, and spam.
  • Experience supporting mobile devices.
  • Experience with IT support delivery through remote support tools.
  • Ability to come up to speed on new technologies quickly.
Preferred Qualifications
  • Desktop Support: 1-2 years of experience.
  • Customer Service: 1-2 years of experience.
  • Windows Server support: 2 years of experience.
  • MSP (Managed Services Provider) Experience: 2 years of experience.
  • Technical support in a production IT environment(s), preferably in multi-site environments: 2 years of experience.
What We Offer
  • A dynamic and expanding team environment.
  • Opportunities for professional growth and development.
  • A competitive compensation package.
  • A comprehensive benefits program.

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