Electronic Visit Verification Support Specialist

8 hours ago


West Springfield, Massachusetts, United States Tempus Unlimited Inc. Full time
Job Title: Electronic Visit Verification Support Specialist

Tempus Unlimited, Inc. is a nonprofit organization that provides community-based services to empower children and adults with disabilities to live as independently as possible in the least restrictive environment.

Job Summary:

We are seeking a highly skilled and motivated Electronic Visit Verification Support Specialist to join our team. The successful candidate will be responsible for supporting our Electronic Visit Verification (EVV) program, which involves a broad range of activities through training, implementation, rollout, and ongoing support.

Key Responsibilities:
  • Develop and maintain in-depth expertise related to Tempus EVV solution
  • Provide 2nd level support for new and existing users of the Tempus EVV program
  • Investigate software issues and bugs, and conduct dialogue with developers to ensure continued efficiency of EVV solution
  • Engage in activities as directed to support full life cycle of Tempus EVV program, including pilot coordination, implementation, and ongoing support
  • Open communication with Team Leads/Supervisor and team members
  • Lease with other departments as necessary
  • Coordinate with other functions to streamline workflows/handoffs
  • Support overall mission and objectives of Tempus Unlimited
Requirements:
  • High School acceptable but college preferred
  • Software and/or technical support experience
  • Customer Service experience
  • Microsoft Suite experience
Work Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and scanners.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Travel:

Travel may be required for this position.



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