Electronic Visit Verification Department Specialist

11 hours ago


West Springfield, Massachusetts, United States Tempus Unlimited Inc. Full time
Job Summary

Tempus Unlimited, Inc. is seeking a highly skilled and motivated individual to join our team as an Electronic Visit Verification (EVV) Program Support Specialist. In this role, you will play a critical part in supporting our EVV program, ensuring seamless implementation, and providing top-notch customer service to our users.

Key Responsibilities
  • Develop and maintain in-depth expertise in the Tempus EVV solution, staying up-to-date with the latest features and functionalities.
  • Provide second-level support to new and existing users of the Tempus EVV program, addressing technical issues and concerns.
  • Collaborate with developers to identify and resolve software issues, ensuring the continued efficiency of the EVV solution.
  • Engage in various activities to support the full life cycle of the Tempus EVV program, including pilot coordination, implementation, and ongoing support.
  • Communicate effectively with team leads, supervisors, and team members to ensure seamless workflow and collaboration.
  • Perform other duties as assigned by the supervisor to support the overall mission and objectives of Tempus Unlimited.
Requirements
  • Bachelor's degree or equivalent experience in a related field.
  • Software and technical support experience, preferably in a customer-facing role.
  • Excellent communication, interpersonal, and analytical skills.
  • Ability to work independently and as part of a team, with a strong focus on customer service.
  • Experience with Microsoft Suite operating systems and Excel spreadsheets.
  • Strong written and verbal communication skills, with the ability to maintain confidentiality.
Work Environment

This role operates in a professional office environment, requiring the ability to work in a fast-paced setting with multiple priorities and deadlines.

The physical demands of this role include sitting, standing, walking, and using hands and fingers to operate computer equipment and other office tools.

Travel may be required for this position, and the ability to lift up to 15 pounds is necessary.

Tempus Unlimited, Inc. is an equal opportunity employer, committed to diversity and inclusion in the workplace.



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