Enrollment Specialist

2 months ago


West Springfield, Massachusetts, United States Center for Human Development Full time
Job Summary

We are seeking a highly motivated and detail-oriented Enrollment Specialist to join our team at the Center for Human Development. As an Enrollment Specialist, you will play a critical role in ensuring that individuals are assigned a Care Coordinator within five business days.

Key Responsibilities
  • Eligibility Verification: Verify enrollee eligibility for Community Partners services with MassHealth.
  • Contact Information Verification: Utilize various avenues to obtain updated or confirm contact information for enrollees.
  • Recruitment and Outreach: Initiate recruitment contact with enrollees through phone calls, text/emails, mailing letters, or conducting outreach visits to enrollees' homes or community settings.
  • Program Introduction: Introduce enrollees to the Community Partners program.
  • Enrollment Process: Provide enrollees with a handbook and have them review, understand, and sign participation forms and other program-related documents.
  • Care Coordinator Assignment: Use the enrollment care coordinator availability list to assign enrollees to appropriate teams and care coordinators.
  • Scheduling: Schedule initial visits for Care Coordinators.
Expectations
  • Community Outreach: Outreaching to various communities throughout Western Mass.
  • Agency Collaboration: Connecting with different agencies to assist with enrollment.
  • Enrollee Engagement: Engaging enrollees assigned to the Community Partners program.
  • Program Knowledge: Knowledge of MassHealth's Community Partners program and ability to discuss it with enrollees and community members.
  • Cultural Competence: Ability to work with people from diverse backgrounds.
Equal Opportunity Employer

The Center for Human Development is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. We are committed to creating an inclusive and diverse work environment.


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