Front Desk Associate
2 weeks ago
Action Property Management is seeking a highly skilled and customer-focused Front Desk Associate to join our luxury association, Marquee Park Place in Irvine.
Job SummaryWe are looking for a professional and detail-oriented individual to provide exceptional 5-star customer service and ensure 100% resident satisfaction. The successful candidate will be responsible for maintaining the appearance of the front desk area, lobby, and main elevators, monitoring lobby activity, and providing concierge services.
Key Responsibilities- Represent Action Property Management and the Association by delivering exceptional customer service and ensuring resident satisfaction.
- Maintain the appearance of the front desk area, lobby, and main elevators.
- Monitor lobby activity and maintain access control.
- Provide concierge services, including answering and directing incoming phone calls, receiving and distributing resident parcels, and addressing resident and guest concerns and questions.
- Complete Daily Activity Report.
- Must be over 18 years of age and successfully pass a pre-employment background check and drug screening.
- At least 1 year of customer service experience.
- Hospitality, luxury retail, or fine dining experience is preferred.
- Hospitality Management college students or recent graduates are highly desired.
- Polished and professional appearance and demeanor.
- Upbeat and positive team player attitude.
- Strong judgment and solutions-oriented.
- Proactive customer service approach.
We offer competitive pay and ample opportunities for career growth and advancement. Our comprehensive benefits package includes medical, dental, vision, pet insurance, 401(k) with company match, and life and disability support for qualifying team members. We also provide generous paid time off, including vacation hours, sick time, and company-observed holidays for qualifying team members.
We are committed to investing in the infrastructure, technology, training, and tools you need to excel in your role. Our relentless dedication to our company values and culture ensures a workplace where you feel heard, supported, and valued.
Action Property Management is an Equal Opportunity Employer and Supports a Drug Free Workplace. Pursuant to the San Francisco and Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
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