Member Service Representative

3 days ago


Rockville, Maryland, United States Lafayette Federal Credit Union Full time
About the Role

We are seeking a highly motivated and customer-focused Member Service Representative to join our dynamic team at Lafayette Federal Credit Union. As a key player in our mission to provide exceptional service to our members, you will be empowered to make a positive impact and contribute to our reputation as a top workplace.

Responsibilities
  • Process transactions for members, including deposits, withdrawals, loan payments, and transfers.
  • Provide prompt, efficient, and accurate service in the processing of all transactions, such as opening new accounts, direct deposits, and ATM cards.
  • Cross-sell and promote Credit Union products and services to meet members' needs.
Requirements
  • Entry-level banking and/or retail experience with cash handling and customer service skills.
  • Strong verbal communication and ability to maintain confidentiality, privacy, and professionalism.
  • Ability to work in a fast-paced environment and adapt to changing situations.
What We Offer
  • A competitive salary range of $38,662 - $45,000 annually.
  • A comprehensive benefits package, including employer-paid health insurance, 401(k) matching, and paid time off.
  • Opportunities for professional development and advancement within the industry.

Lafayette Federal Credit Union is an Equal Opportunity and E-Verify Employer. We are committed to creating a diverse and inclusive work environment that values and respects all employees and members.



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