Current jobs related to Customer Service Representative - Rockville, Maryland - Addison Group

  • Customer Service Representative

    4 weeks ago

    Rockville, Maryland, United States Addison Group Full time

    Customer Service RepresentativeAt Addison Group, we are seeking a highly motivated and articulate Customer Service Representative to join our team in a contract capacity. As the first point of contact for our valued customers, you will provide exceptional service through phone, email, and chat interactions.Key Responsibilities:Respond to incoming customer...

  • Customer Service Representative

    4 weeks ago

    Rockville, Maryland, United States John Marshall Bank Full time

    Customer Service RepresentativeJohn Marshall Bank is seeking a highly skilled and customer-focused Customer Service Representative to join our team at our Rockville, Maryland Branch location.The primary responsibilities of this position include performing daily teller duties and assisting new and existing customers in opening a variety of new accounts,...

  • Customer Service Representative

    1 month ago

    Rockville, Maryland, United States Addison Group Full time

    Customer Service RepresentativeAt Addison Group, we are seeking a highly motivated and articulate Customer Service Representative to join our team in a contract capacity. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our valued customers through phone, email, and chat...

  • Customer Service Representative

    2 weeks ago

    Rockville, Maryland, United States James Vito, Inc. Full time

    Customer Service RepresentativeWe are seeking a highly organized and efficient Customer Service Representative to join our team. As the initial point of contact, you will provide a sense of calm and exhibit empathy for customers, ensuring they feel comfortable. Your exceptional verbal and written communication skills will enable you to effectively relay...

  • Customer Service Representative

    3 weeks ago

    Rockville, Maryland, United States State Farm Insurance Full time

    Customer Service Representative Job SummaryAt State Farm Insurance, we're seeking a skilled Customer Service Representative to join our team. As a key member of our customer support team, you'll be responsible for providing exceptional service to our clients, ensuring their needs are met and exceeded.Key Responsibilities:Assist customers with inquiries,...

  • Customer Service Representative

    4 weeks ago

    Rockville, Maryland, United States U-Haul Full time

    Customer Service RepresentativeU-Haul is seeking a skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.Responsibilities:Assist customers with U-Haul products and...

  • Customer Service Representative

    1 month ago

    Rockville, Maryland, United States Addison Group Full time

    {"title": "Customer Service Representative", "description": "Job SummaryWe are seeking a skilled Customer Service Representative to join our team at Addison Group. As a key member of our customer support team, you will be responsible for delivering exceptional service to our clients across various sectors.Key ResponsibilitiesEngage with customers and...

  • Customer Service Representative

    3 weeks ago

    Rockville, Maryland, United States DARCARS Automotive Group Full time

    Join DARCARS Automotive Group as a Customer Service RepresentativeAs a key member of our Service Department team, you will play a vital role in ensuring a one-of-a-kind experience for our customers. Your exceptional communication skills and passion for delivering top-notch service will make you an ambassador for our dealership.Key Responsibilities: Provide...

  • Customer Service Representative

    3 weeks ago

    Rockville, Maryland, United States Addison Group Full time

    Customer Service Representative Job DescriptionAt Addison Group, we are seeking a skilled Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for delivering exceptional service to our clients across various sectors. Your primary focus will be on engaging with customers and partners,...

  • Customer Service Representative

    3 weeks ago

    Rockville, Maryland, United States Hunter Recruitment Advisors Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Hunter Recruitment Advisors. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met and exceeded.Key Responsibilities:Respond to customer inquiries and resolve issues in a...

  • Customer Service Representative

    3 weeks ago

    Rockville, Maryland, United States Kevin Ha - State Farm Agent Full time

    As a Customer Service Representative with Kevin Ha - State Farm Agent, you will play a vital role in helping customers manage the risks of everyday life, recover from the unexpected, and realize their dreams. Our team is dedicated to providing exceptional service and support to our customers, and we are seeking a highly motivated and customer-focused...

  • Customer Service Representative

    4 weeks ago

    Rockville, Maryland, United States Addison Group Full time

    About the RoleWe are seeking a highly motivated and articulate Customer Service Representative to join our team in a contract capacity. As the first point of contact for our valued customers, you will provide exceptional service through phone, email, and chat interactions.ResponsibilitiesRespond to incoming phone calls, emails, and chat inquiries from...

  • Customer Service Representative

    3 weeks ago

    Rockville, Maryland, United States Hunter Recruitment Advisors Full time

    Job Title: Customer Service RepresentativeJob Summary:Vito Services is seeking a highly organized and efficient Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service, resolving issues, and promoting our brand.Responsibilities:Answer all incoming calls...

  • Customer Service Representative

    2 months ago

    Rockville, Maryland, United States James Vito, Inc. Full time

    Job OverviewWe are seeking a highly organized and efficient Customer Service Representative to join our team at James Vito, Inc. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and resolving any issues that may arise.Key ResponsibilitiesAnswer all incoming...

  • Customer Service Representative

    2 weeks ago

    Rockville, Maryland, United States Beacon Hill Full time

    About the Role:We are seeking a skilled Customer Service Representative to join our team at Beacon Hill. As a key member of our customer service team, you will be responsible for providing exceptional phone support to our clients.Key Responsibilities:Answer and document incoming phone calls in a professional and courteous manner.Provide accurate information...

  • Customer Service Representative

    4 weeks ago

    Rockville, Maryland, United States Rockville Internal Medicine Group Full time

    Job DescriptionRockville Internal Medicine Group is committed to delivering exceptional patient care and a positive work environment. We offer a range of benefits, including free parking and easy metro access.The Customer Service Representative will be responsible for answering inbound telephone calls for multiple departments, identifying patient/caller...

  • Sales and Customer Service Representative

    2 months ago

    Rockville, Maryland, United States Massage Envy Full time

    Job Summary:We are seeking a highly skilled and passionate Sales and Customer Service Representative to join our team at Massage Envy. As a key member of our sales and customer service team, you will be responsible for providing exceptional customer service, building strong relationships with clients, and driving sales growth.Key Responsibilities:Provide...

  • Sales & Customer Service Representative

    4 weeks ago

    Rockville, Maryland, United States Massage Envy Full time

    Job Summary:We are seeking a highly skilled and passionate Sales & Customer Service Representative to join our team at Massage Envy. As a key member of our sales team, you will be responsible for providing exceptional customer service, building strong relationships with clients, and driving sales growth.Key Responsibilities:Customer Service: Provide...

  • Customer Service Representative

    3 weeks ago

    Rockville, Maryland, United States Bibibop Asian Grill Full time

    Bibibop Asian Grill is seeking individuals who are passionate about delivering exceptional guest service and making a positive impact in the lives of others.We offer a supportive work environment, free meals during shifts, and discounts outside of work.Our team is committed to providing community service opportunities and fostering a culture of enthusiasm...

  • Customer Service Representative

    3 weeks ago

    Rockville, Maryland, United States FedEx Full time

    FedEx Retail Customer Service AssociateAs a Retail Customer Service Associate at FedEx, you will play a vital role in delivering exceptional customer experiences. Your responsibilities will include:Providing consultative support to customers in a retail environment, understanding their individualized needs and preferences.Assisting in the training of store...

Customer Service Representative

2 months ago

Rockville, Maryland, United States Addison Group Full time
Customer Service Representative

At Addison Group, we're seeking a skilled Customer Service Representative to join our team. As a key member of our customer support team, you'll play a vital role in delivering exceptional service to our clients.

Key Responsibilities:
  • Engage with Customers: Utilize effective communication and troubleshooting techniques to resolve customer inquiries and issues.
  • Resolve Issues: Swiftly and accurately resolve customer complaints and concerns, escalating matters to leadership when necessary.
  • Keep Customers Informed: Provide timely updates to customers regarding the status of their support tickets.
  • Channel Feedback: Share customer feedback with internal teams to drive continuous improvement.
  • Meet Service Level Standards: Uphold rigorous service level standards, exceeding metrics such as contact center benchmarks and NPS scores.
Requirements:
  • Adaptability: Demonstrate adaptability in a fast-paced environment, adjusting approaches as needed.
  • Ticketing System Familiarity: Familiarity with ticketing systems is advantageous.
  • Multitasking: Possess strong multitasking skills in a rapid-paced setting.
  • Customer Service Skills: Exhibit excellent customer service skills in both verbal and written communication.
  • Education: Hold an undergraduate degree or equivalent practical experience.

Addison Group is an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.