Customer Service Representative

3 days ago


Rockville, Maryland, United States Addison Group Full time
Customer Service Representative

At Addison Group, we are seeking a highly motivated and articulate Customer Service Representative to join our team in a contract capacity. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our valued customers through phone, email, and chat interactions.

Responsibilities:
  • Respond to incoming customer inquiries in a timely and professional manner.
  • Actively listen to customer concerns and identify their needs.
  • Research and provide accurate information about our products and services.
  • Resolve customer issues efficiently and effectively, following established procedures.
  • Upsell and cross-sell relevant products and services to enhance the customer experience.
  • Document all customer interactions accurately and concisely in our CRM system.
  • Maintain a positive and professional demeanor at all times.
  • Adhere to company policies and procedures.
Qualifications:
  • Bachelor's Degree (Preferred).
  • Minimum of one year of Call Center Experience.
  • Excellent communication, both written and verbal.
  • Active listening and problem-solving skills.
  • Ability to work independently and as part of a team.
  • Proficient in Microsoft Office Suite (Word, Excel, Outlook).
  • Strong computer and technical skills.
  • Ability to prioritize and manage multiple tasks simultaneously.
  • A positive and enthusiastic attitude.

Addison Group is an Equal Opportunity Employer. We are committed to providing a diverse and inclusive work environment for all employees and applicants.



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