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Member Service Representative

2 months ago

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About the Role

We are seeking a highly motivated and customer-focused Member Service Representative to join our dynamic team at Lafayette Federal Credit Union. As a key member of our team, you will be responsible for providing exceptional service to our members, processing transactions, and promoting our credit union products and services.

Key Responsibilities
  • Process transactions for members, including deposits, withdrawals, loan payments, and transfers
  • Provide prompt, efficient, and accurate service to members in person or via telephone
  • Cross-sell and promote credit union products and services to members
Requirements

We are looking for an individual with a passion for helping others and a strong desire to provide exceptional customer service. The ideal candidate will have:

  • Entry-level banking and/or retail experience with cash handling and customer service skills
  • Strong verbal communication skills and the ability to maintain confidentiality, privacy, and professionalism
  • A willingness to learn and grow in the financial services industry
What We Offer

Lafayette Federal Credit Union offers a comprehensive benefits package, including:

  • Employer-paid health insurance premium for single and family coverage
  • Fully funded deductible
  • 401(k) employer matching contribution
  • Income protection with life insurance, short and long-term disability
  • Paid time off, holiday leave, and birthday leave
  • Educational assistance
  • Commuter benefits program

We are headquartered in the heart of Rockville, MD, where career growth meets urban vitality. Experience the perfect balance of professional opportunity and a lively community, creating a unique environment for success and fulfillment. Some traveling is required for this position.

Lafayette Federal Credit Union is an Equal Opportunity and E-Verify Employer. We are committed to creating a diverse and inclusive work environment that values and respects all employees.