Pharmacy Support Call Center Representative

3 weeks ago


Northborough, Massachusetts, United States IQVIA INC (US10) Full time
Job Title: Pharmacy Support Call Center Representative

At IQVIA INC (US10), we are seeking a highly skilled Pharmacy Support Call Center Representative to join our team. As a Pharmacy Support Call Center Representative, you will be responsible for providing payment assistance solutions to patients and pharmacies.

Key Responsibilities:

  • Fielding requests for card activation, program eligibility, and explanation of program benefits
  • Providing first-level support for problem resolution and escalating unresolved issues to the appropriate area
  • Documenting information specific to the resolution and recognizing operational challenges
  • Suggesting recommendations to management as necessary

Requirements:

  • High School Diploma or equivalent
  • Pharmacy Technician experience required
  • HIPAA certified
  • Call center experience required (3+ years preferred)
  • Must be currently employed as an Affordability Patient Support Representative

Why Work with Us:

IQVIA INC (US10) is an Equal Opportunity Employer. We cultivate a diverse corporate culture across the 100+ countries where we operate, celebrating and rewarding teamwork and inclusiveness. By embracing our differences, we create innovative solutions that are good for IQVIA, our clients, and the advancement of healthcare everywhere.



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