Pharmacy Support Call Center Representative

2 weeks ago


Northborough, Massachusetts, United States IQVIA INC (US10) Full time
Job Title: Pharmacy Support Call Center Representative

Job Summary:

We are seeking a highly skilled Pharmacy Support Call Center Representative to join our team at IQVIA INC (US10). As a key member of our Commercial Sales & Medical Solutions (CSMS) organization, you will provide exceptional support to patients, pharmacies, and medical professionals through our Opus Health program.

Key Responsibilities:

  • Provide initial support for customer requests via telephone, email, fax, or other available means of contact to the Support Center
  • Quickly assess the user's issue and provide first-level support for problem resolution
  • Document information specific to the resolution and escalate unresolved issues expeditiously to the appropriate area
  • Recognize operational challenges and suggest recommendations to management, as necessary
  • Ability to work 40 hours per week under moderate supervision

Requirements:

  • High School Diploma or equivalent
  • Pharmacy Technician experience required
  • HIPAA certified
  • Call center experience required (3+ years preferred)
  • Must be currently employed as an Affordability Patient Support Representative
  • Experience in medical claim processing is a plus
  • Bi-lingual (English/Spanish) is a plus

What We Offer:

IQVIA INC (US10) is an Equal Opportunity Employer. We cultivate a diverse corporate culture across the 100+ countries where we operate, celebrating and rewarding teamwork and inclusiveness. By embracing our differences, we create innovative solutions that are good for IQVIA, our clients, and the advancement of healthcare everywhere.

This role will be a contract role with IQVIA managed by an external agency, with the opportunity to be converted to an IQVIA full-time employee.

IQVIA is a leading global provider of clinical research services, commercial insights, and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide.



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