Pharmacy Support Call Center Representative

3 weeks ago


Northborough, Massachusetts, United States IQVIA Full time

Job Title: Pharmacy Support Call Center Representative

Job Summary:

We are seeking a highly skilled Pharmacy Support Call Center Representative to join our team at IQVIA. As a Pharmacy Support Call Center Representative, you will be responsible for providing payment assistance solutions to patients and pharmacies. This role requires strong communication and problem-solving skills, as well as the ability to work in a fast-paced environment.

Key Responsibilities:

  • Field requests from patients and pharmacies regarding payment assistance solutions
  • Activate co-pay cards or vouchers as needed
  • Explain program benefits and troubleshoot submission rejections
  • Provide excellent customer service and support

Requirements:

  • High School Diploma or equivalent
  • Pharmacy Technician experience required
  • Call center experience preferred
  • HIPAA certification required

About IQVIA:

IQVIA is a leading global provider of clinical research services, commercial insights, and healthcare intelligence. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments. Our team is dedicated to improving patient outcomes and population health worldwide.

What We Offer:

  • A competitive salary and benefits package
  • The opportunity to work with a global leader in the healthcare industry
  • A dynamic and supportive work environment

How to Apply:

If you are a motivated and detail-oriented individual with a passion for providing excellent customer service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience.



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