Pharmacy Technician Assistant

4 weeks ago

Northborough, Massachusetts, United States US01 AllCare Plus Pharmacy, Inc. Full time

A Pharmacy Technician plays a vital role in ensuring patients and providers have access to necessary medications in a timely and efficient manner. This position is based at our Northborough office, with flexible hours within the 8am-6pm time frame.

Key Responsibilities:

1. Register new patients into pharmacy systems with appropriate program designations.

2. Type new prescription orders into the pharmacy system.

3. Respond to in-bound calls to assist patients, providers, and internal patient support services with inquiries.

4. Perform outbound calls to patients and providers to welcome them to the pharmacy and schedule prescription refills.

5. Escalate questions regarding medication usage and concerns to the pharmacist.

6. Facilitate scheduling for prescription delivery to patients or providers' offices.

7. Maintain current patient profiles in accordance with accreditation requirements, as well as State and Federal regulations and laws.

8. Obtain and complete prescription transfers to and from other pharmacies as needed.

9. Assist in prescription order requests from providers and clarify prescriptions under the supervision of a pharmacist.

10. Process scheduled order fulfillment and facilitate the shipment of urgent orders as promised.

11. Provide customers with courteous, friendly, fast, and efficient service.

Additional Responsibilities:

1. Utilize a headset and computer terminal to navigate through multiple systems and input/retrieve information.

2. Update job knowledge by participating in educational opportunities and training activities.

3. Work efficiently both individually and within a team to accomplish required tasks.

4. Maintain and improve quality results by adhering to standards and guidelines, and recommending improved procedures.

Required Qualifications:

1. High School Diploma or equivalent.

2. Minimum one year of Pharmacy Technician or related work experience.

3. RPhT Pharmacy Technician License or National (CPhT) Pharmacy Technician Certification.

4. CPhT position requires a minimum of twenty (20) CE hours in pharmacy-related subject matter during each two (2) year recertification cycle.

5. Previous data entry experience and ability to type 30wpm+.

Professional Competencies:

1. Business Skills and Knowledge


General Management

Demonstrate analytic and problem-solving skills, and understand the impact of individual decisions on other parts of the organization and the environment.


Information management

An understanding of how technology can be used to promote managerial and clinical efficiency and improve healthcare delivery. The ability to effectively manage information resources and plan for future needs.


Quality improvement

Application of techniques that continually improve the quality of care provided, patient safety, organizational performance, and the financial health of the organization.

2. Knowledge of the Health Care Environment


Health Care Systems and Organizations

Demonstrate an understanding of how the various components of the healthcare system are organized and financed, and how they interact to deliver medical and healthcare services.


The Patient's Perspective

Understand the patient experience, demonstrate a commitment to patients' rights and responsibilities, and ensure that the organization provides a safe environment for patients and their families.

3. Communication and Relationship Management


Relationship Management

The ability to build and maintain relationships with internal as well as external stakeholders that are anchored in trust and where decision-making is shared.


Communication Skills

Be able to utilize verbal, written, and presentation skills to communicate an organization's mission, vision, values, and priorities to diverse audiences.

4. Professionalism


The ability to align personal and organizational conduct with ethical and professional standards that include a responsibility to the patient and community, a service orientation, and a commitment to lifelong learning and improvement.

US01 AllCare Plus Pharmacy, Inc. is committed to providing equal employment opportunities for all, including veterans and candidates with disabilities. We are a leading global provider of clinical research services, commercial insights, and healthcare intelligence to the life sciences and healthcare industries. Learn more at https://jobs.iqvia.com

We are committed to providing equal employment opportunities for all, including veterans and candidates with disabilities. https://jobs.iqvia.com/eoe

IQVIA's ability to operate and provide certain services to customers and partners necessitates IQVIA and its employees meet specific requirements regarding COVID-19 vaccination status. https://jobs.iqvia.com/covid-19-vaccine-status

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