Pharmacy Support Call Center Representative

4 weeks ago


Northborough, Massachusetts, United States IQVIA INC (US10) Full time
Job Title: Pharmacy Support Call Center Representative

We are seeking a highly skilled Pharmacy Support Call Center Representative to join our team at IQVIA INC (US10). As a Pharmacy Support Call Center Representative, you will be responsible for providing payment assistance solutions to patients and pharmacies.

Key Responsibilities:
  • Field requests for card activation, program eligibility, and explanation of program benefits
  • Provide first-level support for problem resolution and escalate unresolved issues to the appropriate area
  • Document information specific to the resolution and recognize operational challenges
Requirements:
  • High School Diploma or equivalent
  • Pharmacy Technician experience required
  • HIPAA certified
  • Call center experience required (3+ years preferred)

We offer a competitive salary range of $46,000 to $78,000 per year, depending on qualifications and experience. Additionally, we provide a range of health and welfare benefits and/or other benefits.



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