Store Associate

4 days ago

Northborough, Massachusetts, United States CVS Health Full time

At CVS Health, we're committed to delivering exceptional customer experiences in a dynamic retail environment. As a Store Associate - Customer Service Representative, you'll play a vital role in shaping the future of healthcare for individuals, businesses, and communities.

Key Responsibilities:
  • Provide exceptional customer service by anticipating needs, demonstrating empathy, and actively resolving potential issues.
  • Focus on customer satisfaction by offering a warm and friendly greeting, maintaining eye contact, and assisting with locating items.
  • Accurately perform cashier duties, handling cash, checks, and credit card transactions with precision, while adhering to company policies and procedures.
  • Maintain the sales floor by restocking shelves, checking in vendors, updating pricing information, and completing inventory management tasks as directed by the store manager.
  • Support opening and closing store activities, as needed.
  • Provide customer support to all departments, including photo and beauty, ensuring departments are fully stocked and operational while remaining current with all updated services and tools.
  • Assist pharmacy personnel when needed, including working regular shifts in the pharmacy as part of opportunities for growth and career development.
  • Embrace and advocate for new CVS services and loyalty programs that support our purpose of helping people on their path to better health.
Requirements:
  • At least 16 years of age.
  • Remaining upright on the feet, particularly for sustained periods of time.
  • Lifting and exerting up to 35 lbs of force occasionally, up to 10 lbs of force frequently, and a negligible amount of force regularly to move objects to and from, including overhead lifting.
  • Visual Acuity - Having close visual acuity to perform activities such as: viewing a computer terminal, reading, visual inspection involving small parts/details.
Preferred Qualifications:
  • Previous experience in a retail or customer service setting.
Education:

High School diploma or equivalent preferred but not required.

The typical pay range for this role is: $15.00 - $22.00. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography, and other relevant factors.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long-term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners.

For more detailed information on available benefits, please visit Benefits | CVS Health.

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