Program Manager, Access

3 weeks ago


Northborough, Massachusetts, United States IQVIA Full time
Job Summary

The Program Manager plays a pivotal role in managing relationships with manufacturers and IQVIA's Access or Affordability Support Services Division. This position involves supervising and coordinating daily workflow of staff within the specific manufacturer program, providing strategic client management, and overseeing virtual program call center operations.

Key Responsibilities
  • Determine work procedures and expedite daily workflow of specific clients
  • Schedule staff and make necessary changes to reduce overtime and limit company expenses
  • Monitor and verify call center staff phone calls with patients, providers, and third-party payers
  • Review accuracy on insurance and provider communication for faxing
  • Address staff and customer questions and recommend corrective services
  • Update SOPs per client request and/or change in protocol while maintaining version control
  • Collect research and data to compile into reports and presentations
  • Delegated to be the direct point of contact with client
  • Provide product/service information to customers, providers, and fellow employees
  • Provide key updates and quarterly business reviews for client
  • Keep equipment operational by following established procedures and report malfunctions
Requirements
  • Bachelor's Degree or equivalent combination of education and experience
  • Five years of relevant work experience
  • Call center management/supervisor experience
  • Strong analytical mind with problem-solving aptitude
  • Exceptional verbal and written communication skills
  • Minimum 5-7 years of pharmacy, healthcare, or related work experience
  • Data entry skills and ability to type 30wpm+
  • Understanding of insurance and adjudication processes
  • Understanding pharmacy and medical co-pay claims processing
  • Proficient in cross training in various departments, knowledge of interdepartmental coordination and communication procedures
  • 1-2 years of experience using IQVIA data and products preferred
Skills and Abilities
  • Proficient in PC applications
  • Business acumen (knowledge of the pharmaceutical industry, including the applications for IQVIA data)
  • Change management/process analysis skills
  • Strong communication skills, including ability to train, present and deal tactfully with clients
  • Project management experience in overseeing or contributing in difficult, multi-discipline projects Managerial skills, including a strong focus on team building
  • Knowledge of IQVIA databases and report creation process
Professional Competencies
  • Business Skills and Knowledge: General Management, Financial management, Quality improvement, Knowledge of the Health Care Environment, Communication and Relationship Management, Leadership, Professionalism

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://www.iqvia.com/

We are committed to providing equal employment opportunities for all, including veterans and candidates with disabilities.

IQVIA's ability to operate and provide certain services to customers and partners necessitates IQVIA and its employees meet specific requirements regarding COVID-19 vaccination status.

The potential base pay range for this role is $92,000-$96,000 annually. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.

IQVIA is a world leader in using data, technology, advanced analytics, and expertise to help customers drive healthcare – and human health – forward. Together with the companies we serve, we are enabling a more modern, more effective and more efficient healthcare system, and creating breakthrough solutions that transform business and patient outcomes.

To get there, it takes diverse skills and a curiosity to explore new possibilities. No matter your role, everyone at IQVIA contributes to our shared goal of improving human health. Thank you for your interest in growing your career with us.

EEO Minorities/Females/Protected Veterans/Disabled



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