Retail Operations Manager, Edwardmarc
2 weeks ago
Retail Operations Manager, Edwardmarc
POSITION SUMMARY
- As an integral part of the retail leadership team, the Operations Manager will play a pivotal role in overseeing a significant segment of the business while enhancing the customer journey at Edwardmarc.
- The Operations Manager will be responsible for the daily management of all retail functions, utilizing customer feedback to boost sales, executing seasonal promotions, leading the retail staff, pinpointing areas for enhancement, and ensuring a secure environment.
Edwardmarc is renowned for its exquisite confections and exceptional customer service. The company prides itself on fostering a family-like atmosphere among its team members and prioritizes employee welfare by providing comprehensive benefits to full-time employees, including competitive salaries, health care, vision and dental plans, and additional perks.
KEY RESPONSIBILITIES
- Assume full accountability for both front- and back-end store operations, including merchandising, cleanliness, organization, and customer satisfaction.
- Develop systems aimed at achieving operational excellence, encompassing cash handling, food safety, inventory management, and staff performance.
- Oversee human resources responsibilities, including training, mentoring, motivating, providing feedback, and ensuring employee retention.
- Monitor and minimize waste, uphold health and safety standards, and enhance equipment reliability.
- Contribute to marketing initiatives, manage corporate partnerships, enforce security measures, and strive to meet or surpass sales targets.
QUALIFICATIONS
- Proven leadership experience in a customer-centric sales environment with a minimum of five years in a similar role.
- Demonstrated success in managing effective retail or restaurant teams, operations, and financial performance.
- Willingness to work flexible hours, including holidays, coupled with strong communication and organizational abilities.
- A college degree is preferred, along with outstanding leadership traits and the capacity to manage confidential information.
ABOUT EDWARDMARC
Edwardmarc is a cherished brand known for its artisanal chocolates and delightful treats. The company is dedicated to fostering a diverse and inclusive workplace, providing employees with opportunities for personal and professional growth while contributing to a legacy of excellence in product quality and customer experience.
Equal Employment Opportunity Statement:
Edwardmarc is committed to providing equal employment opportunities to all employees and applicants, ensuring a fair and inclusive work environment in accordance with federal, state, and local regulations.
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