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Retail Operations Manager

2 months ago

Pittsburgh, Pennsylvania, United States Goodwill Full time
Job Summary

The Assistant Store Manager will assist the Store Manager in the daily operations of the retail store/outlet. This position will utilize critical thinking and interpersonal skills, active listening, and management abilities to achieve sales expectations and deliver customer-focused service.

Key Responsibilities
  • Leadership and Direction: Provide leadership and direction to staff, program participants, donors, and customers to achieve production and quality goals, meet sales expectations, and ensure the store/outlet operates efficiently.
  • Operational Excellence: Adhere to organizational policies and procedures required of retail staff, so that retail operations reflect both a positive internal and external appearance.
  • Customer Service: Possess excellent oral/written communication, organizational, management, and problem-solving skills and demonstrate attention to detail and customer service.
Requirements
  • Education: High school diploma or equivalent.
  • Experience: 1 year of experience in management required.
  • Clearances: Candidates are expected to provide current, valid clearances (Child Abuse Clearance, FBI Fingerprints Clearance, and PATCH).
Working Conditions
  • Schedule: Will vary, must be available to work evenings, weekends, and holidays as required.
  • Travel: Local travel may be required.