Retail Operations Manager

1 week ago

Pittsburgh, Pennsylvania, United States Monro Auto Service and Tire Centers Full time
Job Overview

Company Overview:
Monro, Inc. stands as one of the leading automotive service providers and tire retailers in the United States. With over 1,200 locations across 32 states, we are committed to delivering exceptional service and value to our customers. Our portfolio includes well-known brands such as Monro Auto Service and Tire Centers, Mr. Tire, and Tire Choice, among others. Our success is driven by our dedicated team members who strive to create a five-star experience for our customers and stakeholders.

Your Career Path:
At Monro, we believe that a stellar customer experience begins with a stellar teammate experience. We are currently investing significantly in store enhancements, innovative technology, and professional development through our Monro University training platform.

Role Summary:
The Retail Operations Manager is a key leadership position responsible for overseeing daily operations within the store. This role involves guiding a diverse team, including General Service Technicians, Technicians, Guest Care Specialists, and Assistant Managers. Reporting directly to the District Manager, the Retail Operations Manager plays a crucial role in fostering a productive and engaging work environment.

Key Responsibilities:

  • Lead and mentor sales and technical team members to ensure a consistent five-star customer experience.
  • Achieve sales targets by developing and executing effective sales strategies and maintaining a comprehensive understanding of products and services.
  • Promote tire and service offerings to enhance customer satisfaction and loyalty.
  • Support team members in creating a productive sales atmosphere through training and development.
  • Provide guidance and support to technicians while assisting with service and repair tasks as needed.
  • Manage staffing effectively by overseeing recruitment, training, scheduling, and performance evaluations.
  • Control expenses by managing payroll, utilities, and other operational costs.
  • Oversee inventory management, including the handling of tires and parts.
  • Conduct audits of service inspections performed by team members.
  • Maintain store cleanliness and ensure it meets Monro's standards.
  • Schedule customer appointments and allocate tasks based on team members' skills for efficient service delivery.
  • Drive sales by effectively communicating product recommendations and promotions to customers.
  • Address customer inquiries and concerns regarding sales and services.
  • Build strong customer relationships to enhance satisfaction and retention.
  • Assist team members in explaining repair and service needs to customers.
  • Adhere to company policies, safety standards, and governmental regulations.
  • Maintain up-to-date technical knowledge through ongoing training.
  • Safely operate and maintain all equipment in accordance with company guidelines.
  • Perform additional duties as required.

Qualifications:

  • High School Diploma or equivalent.
  • Proven leadership experience in a retail or sales environment.
  • Demonstrated ability to manage financial performance while controlling costs.
  • Strong motivational skills to drive team performance.
  • Effective problem-solving abilities related to inventory and customer service.
  • Excellent communication skills for interaction with team members and customers.
  • Completion of all required training as per company guidelines.
  • Valid driver's license with a satisfactory driving record.

Profile Summary:

  • Customer-focused mindset with extensive experience in service-oriented environments.
  • Strong verbal and written communication skills.
  • Business-oriented approach with a commitment to achieving goals.
  • Basic math skills for financial calculations.
  • Proactive and capable of managing multiple tasks in a fast-paced setting.
  • Ability to identify problems and implement effective solutions.
  • Experience in mentoring and developing team members.
  • Strong customer service skills for resolving complaints.

Work Environment:
This position operates in an automotive shop setting, which may involve exposure to noise, weather conditions, and various automotive chemicals. The Retail Operations Manager should be prepared to:

  • Work flexible hours, including evenings and weekends.
  • Lift and carry items weighing up to 50 lbs.
  • Stand and walk for extended periods.
  • Perform physical tasks such as bending, squatting, and reaching.

Benefits:

  • Health and Dental Insurance
  • 401K Retirement Plan with Company Match
  • Paid Vacation and Holidays
  • Employee Discounts
  • Career Development Opportunities

Growth Opportunities:
At Monro, we are dedicated to supporting our team members' career advancement through training, leadership development, and opportunities for growth within the company.

Monro, Inc. is an equal opportunity employer and provides equal opportunities to all applicants without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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