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Assistant Store Manager

2 months ago

Pittsburgh, Pennsylvania, United States Edwardmarc Full time
About the Role

We are seeking a highly skilled and experienced Retail Operations Manager to join our team at Edward Marc Chocolatier. As a key member of our retail team, you will be responsible for maintaining the highest level of customer service and ensuring the smooth operation of our retail store.

Key Responsibilities
  • Customer Service: Provide exceptional customer service to all customers, ensuring a positive and memorable experience.
  • Store Operations: Oversee the day-to-day operations of the retail store, including managing inventory, maintaining store appearance, and ensuring compliance with company policies and procedures.
  • Team Management: Lead and motivate a team of retail staff, providing guidance and support to ensure they have the tools and resources needed to succeed.
  • Marketing and Sales: Develop and implement marketing and sales strategies to drive sales and increase customer engagement.
  • Financial Management: Manage store finances, including budgeting, forecasting, and reporting.
Requirements
  • Leadership Experience: 3+ years of experience in a leadership role, preferably in a retail or customer-facing environment.
  • Customer Service: Proven track record of providing exceptional customer service and ensuring high levels of customer satisfaction.
  • Team Management: Experience in leading and motivating a team of retail staff.
  • Marketing and Sales: Knowledge of marketing and sales principles and experience in developing and implementing marketing and sales strategies.
  • Financial Management: Experience in managing store finances, including budgeting, forecasting, and reporting.
What We Offer
  • Competitive Salary: A competitive salary and benefits package.
  • Opportunities for Growth: Opportunities for career growth and professional development.
  • Collaborative Team: A collaborative and supportive team environment.