Customer Service Liaison

1 week ago


Burlington, North Carolina, United States State Farm Insurance Full time

Job Summary: As a Customer Relations Representative at State Farm Insurance, you will be responsible for providing exceptional customer service by answering inquiries, resolving issues, and offering appropriate solutions. This role involves processing policy changes, claims, and payments accurately and efficiently, while maintaining customer records and updating information as necessary.

Key Responsibilities:

  • Assist customers with their insurance needs and provide solutions to their inquiries and issues.
  • Process policy changes, claims, and payments accurately and efficiently.
  • Maintain customer records and update information as necessary.
  • Collaborate with team members to ensure seamless customer experiences.
  • Promote and cross-sell insurance products and services to meet customer needs.
  • Handle escalated customer complaints and concerns with professionalism and empathy.
  • Stay updated on insurance policies, regulations, and industry trends to provide accurate information and advice.
  • Participate in ongoing training and development programs to enhance knowledge and skills.

About State Farm Insurance: State Farm Insurance is a leading provider of insurance services, dedicated to providing exceptional customer service and support to its clients.



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