Customer Service Ambassador

1 day ago


Burlington, North Carolina, United States State Farm Insurance Full time
Customer Service Ambassador

As a Customer Service Ambassador at State Farm Insurance, you will be responsible for providing exceptional customer service by answering inquiries, resolving issues, and offering appropriate solutions. You will also process policy changes, claims, and payments accurately and efficiently, while maintaining customer records and updating information as necessary.

Key Responsibilities:
  • Assist customers with their insurance needs
  • Provide exceptional customer service
  • Process policy changes, claims, and payments
  • Maintain customer records
  • Collaborate with team members
  • Promote and cross-sell insurance products and services
  • Handle escalated customer complaints and concerns

You will be working in a fast-paced environment, collaborating with team members to ensure seamless customer experiences. You will also be responsible for staying updated on insurance policies, regulations, and industry trends to provide accurate information and advice.

Requirements:
  • Excellent communication and interpersonal skills
  • Ability to work in a team environment
  • Strong problem-solving and analytical skills
  • Ability to multitask and prioritize tasks
  • Basic computer skills and knowledge of insurance software


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