Customer Service Leader

4 weeks ago


Burlington, North Carolina, United States Food Lion Full time
Job Title: PT Customer Service Leader Job Summary: As a PT Customer Service Leader at Food Lion, you will be responsible for providing fast, easy, flexible, and friendly service to our customers. You will assist the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to the Front End Standard Practice Manual, maximizing sales through excellent customer service. Key Responsibilities: * Provide prompt, accurate, and friendly service to customers * Greet each customer and use their name whenever possible * Maintain a neat and clean presentation of the work station and front end area of the store * Ensure store office functions are completed accurately and on time * Report any register malfunction to the Customer Service Manager Requirements: * High school graduate or equivalent preferred * Effective communication and customer service skills * Ability and willingness to learn multiple tasks and technical requirements of the job * Ability to perform the technical requirements of cashier and service center Physical Requirements: * Ability to use computers and other communication systems required to perform job functions * Perform repetitive hand and arm motions * Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion Equal Employment Opportunity: Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions) national origin, age, disability, sexual orientation, veteran status, gender identity or gender expression or any other characteristic protected by law. Working at Food Lion: At Food Lion, we are committed to providing an easy, fresh, and affordable shopping experience to the communities we serve. We are a team of over 82,000 associates serving more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.
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