Medical Assistant

3 hours ago

Boston, Massachusetts, United States Tufts Medical Center Full time
Job Title: Medical Assistant

This role is a vital part of our healthcare team, providing support to our medical staff and patients in a fast-paced outpatient setting.

Job Summary:

As a Medical Assistant, you will be responsible for ensuring the smooth flow of patients through our clinic, providing administrative and clinical support to our medical staff, and maintaining accurate and up-to-date patient records.

Key Responsibilities:
  • Control and monitor patient flow to maximize efficient use of providers and exam rooms.
  • Prepare medical records for patient visits, confirming accuracy with patient identifiers, and entering chief complaint and social history.
  • Exercise a high degree of customer service in all interactions with patients, internal and external customers, providing a safe, comfortable, and clean environment for patients and families.
  • Assist providers, patients, and families with admitting patients into the hospital, making out clothing lists, and facilitating smooth transitions to inpatient units.
  • Escort patients to exam rooms, prepare patients for provider visits, and check to ensure patient comfort, privacy, and safety.
  • Ensure patient and personal safety, determine fall risk, and implement appropriate measures.
  • Prepare exam rooms for each patient in accordance with needs of patient's visit.
  • Assist and/or chaperone providers/nursing with physical exams, treatments, and procedures as necessary.
  • Perform and record vital signs, review patient's stated level of pain, and review list of medications with patient.
  • Perform collection of specimens and/or ensure necessary supplies and equipment are ready for provider to use during visit.
  • Perform Point of Care Testing (POC) as ordered, including Urine dips, HCG testing, Strep A, HGB A1C, and glucose testing.
  • May be required to perform phlebotomy.
  • Assist in arranging for diagnostic testing, surgery, and in-patient admissions under direction of nurse or physician.
  • Assist with patient billing by ensuring CPT code, diagnosis code, and all supplies and procedures are indicated on charting.
  • Ensure outside paperwork is scanned into patient's electronic medical record, process and track referrals and prior authorizations as requested/ordered by provider.
  • Use proper techniques and procedures for hazardous waste disposal, universal precautions, and for body mechanics.
  • Maintain clinic rooms according to infection control and cleaning policies.
  • Stock, maintain, and rotate supplies in clinic rooms daily according to clinic demands, monitor expiration dates, and monitor supply inventory for clinic and order supplies as needed.
  • Participate in unit-specific quality improvement projects, such as hand washing audits, time-outs, refrigerator/medication logs, daily/monthly code cart checks.
  • Provide administrative support, which may include coordinating interpreter services, answering telephone calls, taking accurate messages, forwarding messages, and faxing.
Requirements:
  • Frequent standing and walking for up to 80% of workday or shift.
  • Some lifting, pushing, or pulling required.
  • Occasional stress and pressure caused by multiple simultaneous demands.
  • Exposed to various body fluids along with exposure to infectious disease and sharps.
  • Occasional requests to change work areas to cover another priority area to meet patient needs.
  • Frequent contact with patients, families, visitors, nurses, and other department staff.
Skills and Abilities:
  • Demonstrated organizational skills and attention to detail required.
  • Ability to work independently and accurately with excellent follow-through.
  • Basic to moderate computer skills, including documents, spreadsheets, email, and automated scheduling software, and ability to navigate through hospital-based computer systems.
  • Ability to read, write, and spell in English to ensure accurate message taking.
  • Knowledge of business math, ability to make calculations, and analytical skills required.
  • Good interpersonal skills.
  • Knowledge and ability to use universal precautions and knowledge of patient handling.
  • Ability to complete and pass competency exams in waived test list for practice.
  • Ability to maintain sensitive and confidential patient information according to HIPPA.
  • Skills and knowledge necessary to provide care to patients throughout the life span, with consideration of aging processes, human development stages, and cultural patterns in each step of the care process.

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