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Medical Assistant
2 months ago
Job Summary:
Tufts Medical Center is seeking a highly skilled Medical Assistant to join our team. As a Medical Assistant, you will play a vital role in providing exceptional patient care and supporting our healthcare team.
Key Responsibilities:
- Control and monitor patient flow to maximize efficient use of providers and exam rooms.
- Prepare medical records for patient visits, confirming accuracy with patient identifiers and entering chief complaint and social history.
- Exercise a high degree of customer service in all interactions with patients, internal and external customers.
- Assist providers, patients, and patient families with admitting patients into the hospital.
- Escort patients to exam rooms and prepare patients for provider visits.
- Ensure patient and personal safety by determining fall risk and implementing appropriate measures.
- Prepare exam rooms for each patient in accordance with the needs of the patient's visit.
- Assist and/or chaperone providers/nursing with physical exams, treatments, and procedures as necessary.
- Perform and record vital signs, review patient's stated level of pain, and review list of medications with patients.
- Perform collection of specimens and/or ensure necessary supplies and equipment are ready for the provider to use during the visit.
- Perform Point of Care Testing (POC) as ordered, including urine dips, HCG testing, Strep A, HGB A1C, and glucose testing.
- May be required to perform phlebotomy.
- Assist in arranging for diagnostic testing, surgery, and in-patient admissions under the direction of the nurse or physician.
- Assist with patient billing by ensuring CPT code, diagnosis code, and all supplies and procedures are indicated on charting.
- Ensure outside paperwork is scanned into patient's electronic medical record.
- Process and track referrals and prior authorizations as requested/ordered by provider.
- Use proper techniques and procedures for hazardous waste disposal, universal precautions, and for body mechanics.
- Maintain clinic rooms according to infection control and cleaning policies.
- Stock, maintain, and rotate supplies in clinic rooms daily according to clinic demands.
- Monitor expiration dates and monitor supply inventory for clinic and order supplies as needed.
- Maintain equipment.
- Participate in unit-specific quality improvement projects, such as hand washing audits, time-outs, refrigerator/medication logs, and daily/monthly code cart checks.
- Provide administrative support, which may include coordinating interpreter services, answering telephone calls, taking accurate messages, forwarding messages, and faxing.
- Act as a preceptor for training new hires and MA student externs.
Requirements:
- High School Diploma or equivalent.
- Medical Assistant (MA) certification.
- One (1) year of medical office experience or physician office experience.
- Cardiopulmonary resuscitation (CPR) certification.
Preferred Qualifications:
- Two (2) years of medical office experience.
- Phlebotomy Certification.
- Bi-Lingual.
- Experience with electronic patient record systems.
