Luxury Sales Expert

3 days ago

Washington, Washington, D.C., United States Wolford Retail Stores Full time
Job Title

Luxury Retail Sales Associate Opportunity

About the Role

We are seeking a talented sales associate to join our team at Wolford's boutique in Georgetown. As a Luxury Retail Sales Associate, you will be responsible for providing exceptional customer service, utilizing professional product presentations and sales techniques to promote sales.

The ideal candidate will have previous experience in a luxury retail environment, proficiency with POS systems, and excellent customer service skills.

Key Responsibilities
  • Sales:
  • Provide highest level of customer service by presenting products to customers, explaining benefits, features, quality, prices, and product care
  • Achieve given sales and KPI targets through initiating cross-selling and add-ons
  • Maintain Client Book & actively gain new customers for database
  • Operations:
  • Merchandise the boutique including window deco & in-store visuals; ensure that all products are perfectly displayed, efficiently organized and within corporate guidelines
  • Preparation of merchandise orders, handling of product deliveries, and receipt of merchandise
  • Maintain all areas in pristine condition at all times including, shelves, modules, floor, cash counter, dressing room, stock room, etc.
  • Take part in regular training & team meetings regarding product knowledge, customer service, promotions, and visual merchandising
  • Handle the POS and cash system
  • Maintain cash handling records, reports, and opening and losing procedures
  • Ensure compliance with health and safety regulations as well as federal, state, and local laws and requirements
  • Handle product pricing, product reclamations, returns and/or exchanges and prepare the necessary administrative reports
  • Comply with all Wolford standards including Employee Handbook, Employee Dress Code policies, Boutique Operations Manual and other corporate guidelines
  • Safeguard company property and enforce loss prevention standards
  • Possible Key holding responsibilities

Estimated salary: $45,000 - $55,000 per year.

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