Luxury Retail Store Operations Manager

19 hours ago


Washington, Washington, D.C., United States Wolford Retail Stores Full time
Job Summary
A Luxury Retail Assistant Store Manager is required to lead a high-end retail team at Wolford Retail Stores. The ideal candidate will have experience in managing sales teams, visual merchandising, and customer service. Key responsibilities include generating sales, supervising staff, maintaining store operations, and ensuring excellent presentation.

Responsibilities
- Achieve store sales goals by assisting management with sales floor supervision and clienteling programs.
- Supervise staff effectively by communicating store sales performance and corporate directives.
- Develop team members through ongoing appraisals, monitoring individual sales goals, KPIs, and customer service.
- Maintain sustainable use of processes, guidelines, and company policies.
- Execute complaint management, stock control, cash handling, and inventory management programs.

Requirements
- 1+ year of experience in luxury retail in a similar role preferred.
- Excellent customer service and leadership skills.
- MS Office and Excel proficiency.
- Encourage feedback from staff for turnover reduction and better store performance.

Benefits
- Competitive salary: $60,000 - $80,000 per annum.
- Paid vacation, personal, and sick time off.
- Comprehensive insurance package and 401K contribution.
- Opportunities for professional growth and development.


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