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Order Processing Coordinator

2 months ago


Mount Vernon, New York, United States Duo Digital Prints Full time
Job Overview

Position Summary

We are looking for a meticulous and organized individual to take on the role of an Order Processing Coordinator. This position involves the essential task of managing incoming orders with a focus on precision and efficiency in data management. As an Order Processing Coordinator, you will be instrumental in ensuring that our clients receive their products promptly and in accordance with their specifications. This role requires onsite presence.

Key Responsibilities

  • Precisely enter customer orders into our order management platform, confirming that all details are accurate and current.
  • Address customer inquiries regarding their orders and ensure that all issues are resolved promptly.
  • Facilitate the timely processing of orders to meet customer delivery timelines.
  • Track order progress throughout the fulfillment cycle and collaborate with production teams to guarantee on-time delivery.
  • Work closely with various departments, including sales, design, and production, to ensure efficient order fulfillment and delivery.
  • Handle any complications that may arise with customer orders.
  • Engage in ongoing process enhancement initiatives to maximize efficiency in the order processing workflow.

Qualifications

  • Previous experience in an order processing role or a similar capacity, with a background in customer service or related fields.
  • Proficient in Microsoft Office applications and order processing systems.
  • Exceptional attention to detail and accuracy in data management.
  • Strong organizational and time-management abilities to juggle multiple tasks and priorities effectively.
  • Excellent communication and customer service skills to foster positive relationships with clients.
  • Able to work independently as well as collaboratively within a team.
  • Comfortable in a dynamic work environment with tight deadlines.
  • Proficiency in Spanish is a plus, but not mandatory.

If you possess a proactive attitude, a strong commitment to quality, and a dedication to customer satisfaction, this position is a great fit for you. The Order Processing Coordinator will be vital in ensuring smooth order management and enhancing customer experiences.

Company Overview

Duo Digital Prints Inc. is a leading manufacturer and supplier of sublimated products, offering a comprehensive range of apparel and goods tailored to meet customer needs. We pride ourselves on delivering a consistent fit and utilize advanced technology to provide a seamless customization experience.

Our team comprises top-tier talent in the industry, boasting over 100 years of combined expertise in athletic apparel, graphic design, clothing design, product design, and manufacturing.

As a major producer of custom fully sublimated cut and sewn apparel and accessories, including blankets, towels, day-packs, and equipment bags, we have an in-house pattern-making and art department dedicated to collaborating with clients.

We create detailed mock-ups of designs for client feedback and approval. Following approval, we provide an order entry form for clients to specify names, numbers, and sizes, which is then returned to us for processing.

We ensure rapid delivery options, including bulk shipping and individual drop shipments for all orders, alongside a flexible menu of sublimation services from printing to fulfillment.