Order Entry Specialist

4 weeks ago


Mount Vernon, New York, United States Duo Digital Prints Full time
Job Description

We are seeking a detail-oriented and organized individual to fill the role of Order Entry Specialist. In this position, you will be responsible for processing incoming orders, ensuring accuracy and efficiency in data entry. As an Order Entry Specialist, you will play a critical role in ensuring our customers receive their orders on time and according to specifications.

Key Responsibilities:

  • Accurately input customer orders into our order management system, ensuring all information is correct and up-to-date.
  • Respond to inquiries from customers regarding their orders and ensure they are resolved in a timely manner.
  • Process orders in a timely and efficient manner to meet customer delivery expectations.
  • Monitor order status throughout the fulfillment process and work with production personnel to ensure timely delivery.
  • Collaborate with various departments, including sales, design, and production, to ensure timely order fulfillment and delivery.
  • Resolve any issues that arise with customer orders.
  • Participate in continuous process improvement initiatives to ensure maximum efficiency in the order entry process.

Requirements:

  • Experience as an order entry specialist or similar position with experience in customer service or related fields.
  • Advanced proficiency in Microsoft Office applications and order entry systems.
  • Excellent attention to detail and accuracy in data entry.
  • Strong organizational and time-management skills to manage multiple priorities and tasks simultaneously.
  • Strong communication and customer service skills to build positive relationships with customers.
  • Ability to work independently as well as part of a team.
  • Comfortable working in a fast-paced environment with tight deadlines.
  • Speaking Spanish is an advantage, but not a requirement.

Duo Digital Prints Inc. is a premier manufacturer and supplier of sublimated products. We have a full line of apparel and products in our brand that we have developed to meet the needs of our customers. We offer a consistent fit and apply advanced technology to create a seamless customization experience for our customers.

We are a large producer of custom fully sublimated cut and sewn apparel and accessories, such as blankets, towels, day-packs, and equipment bags. We have our own pattern-making and art department who are tasked to work directly with you and your customers should you wish.

We create a "mock-up" of your design and submit it for comments, changes, and final approval. Once approved, we send out an order entry form where you would add all of the names, numbers, and sizes, returning that form to us.

We offer fast delivery, bulk shipping or individual drop ships for all orders. We offer an al cart menu of sublimation services from printing through fulfillment.



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