Restaurant Operations Manager

1 day ago


Miami, Florida, United States Wingstop Full time
Assistant General Manager Job Description

As the Assistant General Manager at Wingstop, you will play a vital role in supporting the General Manager in driving profitability, ensuring exceptional guest experiences, and managing a dedicated team.

Key Responsibilities:
  • Assist in driving production of management and staff toward financial goals.
  • Proactively contribute to sales growth through guest experience, staff development, and operations management.
  • Track labor and food costs metrics on a daily basis.
  • Manage cash expenditures, including payouts, repair costs, and inventory purchases.
Operations:
  • Enforce compliance with government regulations, employment laws, and Wingstop Restaurant Industries (WRI) policies.
  • Uphold Food and Health Safety protocols at all times.
  • Ensure adherence to operational and brand standards, including proper shift changes, opening, and closing procedures.
  • Ensure the store hours of operation are strictly followed.
Quality Control:
  • Ensure consistent quality product and product presentation meet WRI standards.
  • Achieve 95% or better accuracy in Quality Standards Inspections.
  • Manage food orders and ensure all Food Quality Complaint forms are submitted to WRI.
Guest Experience:
  • Manage the guest experience through operations and promptly address guest issues and complaints.
  • Respond to all guest complaints within a 24-hour period.
  • Foster a culture of guest interaction, engage in customer surveys with each visit.
Team Management:
  • Guide new team members through the onboarding and training process.
  • Ensure the team is up-to-date on all training procedures, including TWMgmt, HR, and Wing You.
  • Provide coaching and feedback to Team Members to enhance capabilities and restaurant performance.

Previous experience in restaurant management is preferred. Proficiency in Restaurant Profit & Loss Management is required. Flexibility to work evenings, weekends, and holidays is necessary.



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