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Restaurant Operations Manager

2 months ago

Miami, Florida, United States Gecko Hospitality Full time
Job Opportunity

Gecko Hospitality is seeking an experienced General Manager to lead a well-established and highly respected restaurant. This position offers the opportunity to be part of a restaurant known for its commitment to quality, excellence, and superior guest experiences.

Position Overview:

The General Manager will report to ownership and the Director of Restaurant Operations, overseeing all aspects of the restaurant's daily operations. This role requires a hands-on leader who excels at managing staff, ensuring high standards of food quality and guest service, and driving the overall success of the restaurant.

Key Responsibilities:

  • Fully understand and adhere to all policies, procedures, and standards.
  • Ensure guests receive responsive, friendly, and courteous service at all times.
  • Oversee consistent preparation and presentation of all menu items in line with the restaurant's standards.
  • Inspect products and ensure all packing and receiving procedures are met.
  • Supervise and mentor kitchen staff while ensuring compliance with established guidelines.
  • Schedule labor to maximize efficiency and meet business needs.
  • Achieve objectives in sales, service, quality, and cleanliness while fostering a productive work environment.
  • Manage cash handling and adhere to reconciliation procedures.
  • Make employment and termination decisions as needed.
  • Lead by example and fill in as necessary to maintain operations and guest satisfaction.
  • Develop staff professionally, providing training and development in all areas of the restaurant.
  • Complete all required paperwork and reports in an organized and timely manner.
  • Maintain equipment and ensure the facility follows preventative maintenance programs.
  • Oversee inventory management and ensure deliveries meet established policies.
  • Manage wine/beverage programs, including inventory and ordering.
  • Conduct employee performance appraisals and administer corrective actions as needed.
  • Develop and implement marketing and promotional activities.

Qualifications:

  • At least 3 years of experience as a General Manager and 5+ years of management experience overall.
  • Experience in a chef-driven restaurant concept that values excellence in execution.
  • Strong background in front-of-the-house operations, including at least 3 years of restaurant management.
  • Excellent communication, organizational, and leadership skills.
  • Proficiency in Word processing and spreadsheet software (specifically Excel).
  • Ability to manage all aspects of restaurant operations, including problem-solving and business development.