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Event Coordinator

2 months ago

Greensboro North Carolina, United States Oak View Group Full time

Job Summary:

We are seeking a highly skilled and experienced Event Coordinator to join our team at Oak View Group. As an Event Coordinator, you will be responsible for ensuring the smooth execution of events at the Greensboro Coliseum Complex.

Key Responsibilities:

  • Provide exceptional customer service to guests and stakeholders, exceeding their expectations through good judgment and common sense while maintaining facility safety and security.
  • Serve as a communication liaison between departments, including housekeeping, security, medical, and other teams.
  • Respond to guest-related communications and service requests in a timely and professional manner.
  • Utilize two-way radios, computers, and incident management software to monitor and record incidents throughout each event.
  • Manage radio communication on Event Services, Guest Services, and Engineering channels, as well as other mediums such as text and instant messages.
  • Compile and submit reports and other relevant documentation at the conclusion of each event.

Requirements:

  • High School Diploma or G.E.D. preferred.
  • At least three years of customer service experience in a fast-paced environment, with the ability to handle a variety of customer needs in a professional manner.
  • Previous public safety or first responder radio dispatch experience is preferred.
  • Ability to use and communicate via text and instant messaging communication platforms.
  • Ability to read, understand, and communicate policies, procedures, and other stadium information.
  • Possess a positive attitude and strong ability to work well with co-workers and supervisors in a team environment.
  • Strong verbal and written communication skills.
  • Basic computer skills in Microsoft Word, Excel, and Outlook.
  • Punctual and reliable attendance.
  • Ability to work a variety of shifts, including days, evenings, weekends, and holidays.
  • Minimum physical requirements: able to travel to and gain access to various areas of the venue for prolonged periods of time.
  • Fluently bi-lingual in English and Spanish is a plus.
  • Possess a high degree of professionalism, integrity, discretion, and accountability.
  • Professional image and demeanor.
  • Strong ability to work with others in a collaborative, positive, high-performing team environment.