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Event Ambassador

1 month ago

Greensboro, United States AEG Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as an Event Ambassador. As an Event Ambassador, you will play a vital role in creating a welcoming and enjoyable experience for guests at events, such as concerts, theater productions, or sports games.

Key Responsibilities
  • Greeting Guests: Welcome guests as they arrive at the venue, providing friendly and courteous assistance.
  • Ticket Checking: Verify tickets and direct guests to their seats or designated areas, ensuring smooth entry and efficient seating.
  • Assisting Guests: Provide information about the event, venue facilities, and amenities, and assist guests with special needs or requests.
  • Crowd Management: Monitor guest flow and seating arrangements to prevent congestion and ensure a safe and orderly environment.
  • Emergency Response: Be prepared to respond quickly and calmly in case of emergencies, such as evacuations or medical incidents, and assist guests as needed.
  • Enforcement of Rules: Enforce venue policies and regulations, such as no-smoking areas or prohibited items, to maintain a comfortable and secure atmosphere.
  • Coordinating with Staff: Collaborate with other event staff, including security personnel, ticket takers, and concession workers, to ensure smooth operations.
  • Customer Service: Provide excellent customer service at all times, addressing guest inquiries, concerns, and complaints professionally and efficiently.
  • Assisting Performers or Presenters: Assist performers or presenters with directions, seating arrangements, or other requests as needed.
  • Post-Event Duties: Assist with post-event clean-up and venue reset, ensuring everything is in order for the next event.
  • Adherence to Policies: Adhere to venue policies, procedures, and safety regulations at all times.
Requirements
  • High School Diploma or G.E.D.: Preferred.
  • Previous Experience: In a customer service-based industry is preferred.
  • Communication Skills: Strong verbal and written communication skills are required.
  • Flexibility: Ability to work a flexible work schedule, including weekends, nights, and holidays.
  • Physical Demands: Extensive time spent with moderate to loud noises, frequent bending, standing for long periods of time, and walking.