Customer Service Representative

5 days ago


Boynton Beach, Florida, United States Mr Electric Full time
About the Role

As a Customer Service Representative at Mr. Electric, you will play a vital role in delivering exceptional customer experiences and ensuring the highest level of service quality. You will be the primary point of contact for customers, handling service requests, and resolving any issues that may arise.

Key Responsibilities
  • Customer Service: Provide professional and courteous service to customers, responding to their inquiries and resolving any issues in a timely and efficient manner.
  • Service Coordination: Assign and direct electricians to customer locations, ensuring that services are delivered on time and to the customer's satisfaction.
  • Marketing and Sales: Perform marketing and sales functions to sell additional work and earn business, promoting Mr. Electric's services to customers.
  • Work Order Management: Complete work orders, return customer calls, and respond to customer complaints in a professional and courteous manner.
  • Team Collaboration: Work collaboratively with the team to achieve service delivery goals and objectives.
Requirements
  • Admin Experience: Minimum two years of admin experience, with a strong background in customer service and service delivery.
  • Communication Skills: Strong written and verbal communication skills, with the ability to effectively communicate with customers and team members.
  • Attention to Detail: Detail-oriented with strong data entry skills, ensuring accuracy and attention to detail in all aspects of the role.
  • Positive Attitude: A positive attitude, with a strong commitment to delivering exceptional customer service and achieving service delivery goals.
  • Team Player: A team player who can work independently and collaboratively as part of a team.
About Mr. Electric

Mr. Electric is a global franchise organization providing electrical installation and repair services to residential and commercial customers. With over 23 years of excellence, we are committed to delivering exceptional customer experiences and achieving service delivery goals.



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