Senior Director, Recovery Operations

6 days ago

Atlanta, Georgia, United States Stellantis Financial Services Full time
About the Role

We are seeking a highly experienced and skilled Senior Director, Recovery Operations to join our team at Stellantis Financial Services. This is a senior leadership role that requires a strong background in the auto finance industry, with a focus on bankruptcy and recovery.

Key Responsibilities
  • Leadership and Strategy
    • Develop and execute cross-channel business deliverables to drive departmental performance and growth.
    • Lead, guide, and support the development of strategies, workflow processes, and process management to optimize business outcomes.
  • Team Management
    • Conduct meetings with team members to develop long-term and short-term departmental objectives and goals.
    • Develop and implement reporting mechanisms to keep senior management apprised of performance levels, developing trends, and workloads.
  • Performance Management
    • Primarily responsible for ensuring the Department's performance objectives are met, complying with corporate policy, and upholding federal and state regulations.
    • Develop and execute performance plans to lead and manage teams to achieve outstanding results.
  • Vendor Management
    • Establish, monitor, and report performance and operational metrics with regards to both third-party vendors and internal groups.
    • Set and communicate business goals and expectations with third-party vendors. Establish compliance policies for third-party vendors that ensure compliance to policies and procedures are met.
  • Process Improvement
    • Reviews processes to determine the most appropriate actions while considering cost and effectiveness of any proposed action.
    • Improves quality and production results by studying, evaluating, and re-designing processes; establishing and communicating metrics; monitoring and analyzing results; implementing changes.
  • Compliance and Risk Management
    • Keeps up to date on internal and external compliance procedures and bankruptcy/legal laws, including unique requirements at the federal, state, and district level.
    • Ensures compliance with corporate policy, federal and state regulations, and industry standards.
  • Communication and Collaboration
    • Establish and maintain relationships with internal stakeholders and external partners, such as insurers and collection agencies.
    • Monitor industry trends and identify opportunities for growth and improvement.
  • Financial Management
    • Develop and manage budgets for each department, ensuring that financial targets are met.
Requirements
  • 10+ years of experience in the auto finance industry, with a focus on bankruptcy and recovery.
  • 10+ years of experience in a senior leadership role.
  • Demonstrated track record of success in managing large and complex departments, delivering exceptional results in a highly regulated environment.
  • Strong analytical and problem-solving skills, with the ability to analyze data and identify trends to drive process improvement.
  • Excellent interpersonal and communication skills, with the ability to build strong relationships with stakeholders and team members at all levels of the organization.
  • Demonstrated ability to lead, mentor, and motivate teams to achieve outstanding results.
  • Strong financial acumen, with the ability to develop and manage departmental budgets and financial reporting.
  • Knowledge of legal and regulatory requirements related to bankruptcy and recovery in the auto finance industry.
  • Ability to work independently, manage multiple priorities, and adapt to changing priorities in a fast-paced, dynamic environment.

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