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Senior Operations Director

2 months ago

Atlanta, Georgia, United States The Recovery Center USA Full time
Job Description:

The Senior Operations Director is a critical leader in optimizing processes, improving workflow, and ensuring high levels of service delivery across departments at The Recovery Center USA.

Key Responsibilities:
  • Leadership and Management: Acts as the strategic, administrative, and business line leader for managers and staff providing health care services in an assigned facility or department.
  • Strategic Planning: Participates in the development of strategic plans, including collaborating with service line leaders on network expansion and internalized services delivered within the market.
  • Process Improvement: Works collaboratively with designated managers and service line leaders to ensure that standard work is fully implemented in the medical offices or department to optimize the patients care and service experience while achieving access, service, safety, quality, clinical and financial performance goals.
  • Team Development: Builds strong, accountable teams and collaborates with internal and external customers to meet or exceed performance and outcome measures.
  • Financial Management: Oversees departmental budget, financial planning/performance, and identified priorities.
  • Human Resources: Manages human resource functions, such as hiring, education/training, staff development, job design, performance management, labor relations, and discipline.
  • Compliance: Identifies structures and processes to bring the department into compliance with accreditation standards, NCQA, HEDIS federal, state laws and regulations.
Requirements:
  • Experience: Minimum eight (8) years of health care or directly related experience.
  • Education: Bachelors degree in business, healthcare administration, nursing, or related field.