Sales Support Specialist

2 weeks ago

Carmel, Indiana, United States ANQ Autoniq LLC Full time

Hybrid Work Opportunity

About Us:

At ANQ Autoniq LLC, we simplify the wholesale process to enhance our clients' success.

  • We are a technology-driven organization creating the most sophisticated and user-friendly digital marketplace for pre-owned vehicles.
  • We leverage data to empower our clients to make informed buying and selling decisions with clear, actionable insights.
  • We foster innovation to accelerate the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial mindset.

Our Core Values:

Driven Innovators. We tackle challenges that inspire us to build, create, and innovate.

Unyielding Curiosity. We strive to understand and enhance our clients' experiences.

Intelligent Risk-Taking. We convert risks into progress through data, experience, and intuition.

Fearless Accountability. We deliver on our commitments and learn throughout the journey.

As part of our team, we believe that access to information and data should be straightforward, efficient, and rapid. Our team powers the leading source for vehicle pricing and evaluation data, providing automotive dealers with the confidence they need to make informed purchasing decisions—all within a single application. We are proactive individuals who thrive on ensuring our clients' success while pushing the limits of how applications can assist users in the fast-paced used car market. To put it simply, we are dedicated to making our clients look successful, and we will do whatever it takes to achieve that.

As a Sales Support Specialist, your typical responsibilities may include:

  • Ensuring effective follow-through on all directives from management.
  • Maintaining strong communication and rapport with team members.
  • Engaging in inbound and outbound activities such as upselling, lead qualification, and lead management.
  • Meeting or exceeding established sales targets as set by management.
  • Monitoring personal production and performance metrics to ensure goals are achieved.
  • Utilizing strong solution-selling skills to positively impact company objectives.
  • Increasing overall customer subscriptions through proactive outreach to prospects and existing clients.
  • Documenting all sales activities accurately.
  • Staying informed about and adhering to company policies and procedures.
  • Reporting on customer, industry, or market trends to management.
  • Collaborating within a team to develop innovative solutions that drive growth with integrity and effectiveness.
  • Assisting clients with application and website-related inquiries, including troubleshooting and account management.
  • Ensuring clients receive prompt, efficient, and courteous service.
  • Conducting product demonstrations and training sessions for both existing and prospective clients.
  • Gathering information from various sources to resolve client issues.
  • Engaging in continuous learning opportunities as we enhance our platform's features and capabilities.
  • Serving as a subject matter expert for all current and future product offerings.
  • Identifying client needs, issues, and perceptions.
  • Undertaking additional projects and tasks as assigned.

Qualifications:

  • Bachelor's degree or equivalent experience in technical support preferred.
  • A minimum of two years of customer support or call center experience required.
  • A minimum of one year of inside sales experience required.
  • General knowledge of the automotive industry preferred.
  • Proficiency with technical applications and a solid understanding of operating systems and mobile devices.
  • Ability to work independently and efficiently while meeting all commitments.
  • Excellent interpersonal skills with a proven ability to resolve customer issues effectively.
  • Experience with Salesforce preferred.
  • Strong written and verbal communication skills.
  • Demonstrated ability to work collaboratively as a team player while managing multiple tasks.

What We Provide:

  • Competitive compensation.
  • Comprehensive medical, dental, and vision benefits.
  • 401K with company match.
  • Paid time off for vacation, personal, and sick leave.
  • Paid parental leave.
  • Employer-sponsored short-term and long-term disability insurance.
  • Robust Employee Assistance Program.
  • Opportunities for professional development and tuition reimbursement.
  • A culture that promotes internal advancement and diverse career paths.

We look forward to your interest in joining our team

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