Account Coordinator

4 days ago

Woodland, California, United States Sakata Seed America Full time
Job Summary

Sakata Seed America is seeking a highly skilled and detail-oriented Account Coordinator to support the Sales Department. As a key member of the team, you will be responsible for providing exceptional customer service, processing commercial orders, and resolving customer inquiries related to seed availability and seed releases.

Key Responsibilities
  • Resolve customer questions related to orders, seed releases, samples, and seed availability, and take orders as needed.
  • Receive, research, and promptly answer customer inquiries regarding product, seed quality, pricing, and availability, and proactively keep customers updated on their booking, order status, and shipment date.
  • Prepare sales reports customized for customer needs and for Area Sales Managers, as needed.
  • Follow up on customer inquiries and research to ensure satisfactory completion, and provide technical product information, seed treatments, and seed enhancement options to customers upon request.
  • Keep customer profiles updated with correct addresses, phone numbers, shipping account numbers, and other pertinent information.
  • Work with the Documents/Inventory team to stay current on country/state and international restrictions, customer requirements, and phytosanitary requirements, and work closely with Quality/Lab and Documents/Inventory Planner to request grading, reports of analysis, and OICs per customer requirements.
  • Perform other clerical duties, assist with reports, and perform other projects as assigned by the Sales Department Managers, and provide backup duties and support for other team members.
  • Work with Finance and the Sales staff to resolve credit, incorrect pricing, and seed return issues, and assist in the research and resolution of Product Inquiries (complaints).
  • Work with Product Development (PD) and Sales Managers in the processing of trial sample orders, including reports as needed.
  • Cross-train within the department to learn internal processes, procedures, and customer preferences associated with Sakata products.
  • Attend at least one internal vegetable/flower event, virtual and otherwise, to further knowledge of products and develop customer relationships.
  • Offer discounts for non-standard seed lots within standardized rules or with the assistance of Sales Management.
  • Proactively make customer calls to confirm shipment dates, discuss seed availability for spot orders, update contract status, and support various Area Managers as required.
  • Maintain a working knowledge of internal budgets and monthly sales goals.
  • Proactively work to upsell products and sell through inventory, and work to sell substandard seed lots or small quantity lots.
Requirements
  • Excellent telephone manners and speaking ability.
  • Excellent word-processing skills and proficiency in Word, Excel, and other computer applications.
  • Detail-oriented and able to multi-task.
  • Ability to handle stress, especially when encountering necessary projects, deadlines, and/or high workload.
  • Ability to work under strict time constraints and requirements.
  • Customer service or related experience preferred.
  • Spanish language fluency in reading and writing preferred.
Education and Experience
  • High School Diploma or General Education Degree (GED), or one to three months related experience and/or training or equivalent combination of education and experience.
  • At least 3 months of sales/customer service experience preferred.
  • Experience with Inventory Software preferred.
Working Conditions and Physical Demands
  • Must be able to sit for long periods of time.
  • Must be able to work at a computer terminal and on a computer keyboard for long periods of time.
  • Must be able to occasionally lift and/or move up to 10 pounds.
  • Travel requirements: up to 1-2 times a year.
Compensation and Benefits
  • Salary: $26- $28 per hour.
  • Medical, Dental & Vision Insurance coverage for employees and their families.
  • Basic Life & AD&D Insurance.
  • 401k program with company match.
  • Profit Sharing program (via 401k).
  • Holiday & Performance Incentive Bonus program.
  • Paid Vacation: 10 days per year to start, increases with tenure.
  • Sick Leave: 1 hour accrued per 30 hours worked for first 30 days, 6.67 hours per month thereafter.
  • 14 paid company holidays, 2 floating holidays & birthday off.
  • Paid Family Leave: 15 days after 12 months of service for FMLA qualifying events.
  • Company provided EAP.
  • Company provided subsidy for health/fitness clubs & apps.

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